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The Channel Sales Support Agent is the operational backbone for our independent contractor (IC) sales teams in the field. You'll be their go-to person—making sure they have everything they need to successfully sell and onboard our products to local sellers across the UK and Europe.
Job Responsibility:
Act as the main point of contact for UK and Europe sales teams, responding to inquiries within agreed SLA timeframes
Build and maintain strong working relationships with independent contractor sales teams
Provide product knowledge, pricing information, sales collateral, and technical guidance
Work with internal teams across the business to resolve sales inefficiencies and remove blockers
Identify recurring problems and partner with management to implement lasting solutions
Provide phone and face-to-face support when needed
Maintain and update sales documentation, playbooks, and resource libraries
Process commission calculations for UK and Europe sales teams in coordination with finance
Keep systems and information current so teams always have what they need
Requirements:
1–2 years in sales support, channel management, technical support/implementation, or customer service
Experience with CRM systems (Salesforce, HubSpot, or similar)
Proficiency in Google Workspace and AI tools
Familiarity with B2B sales processes and sales cycle management
Basic understanding of sales reporting and analytics
Nice to have:
Experience working with self-employed contractors, distributors, sellers, or channel partners