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Vodafone Logo Vodafone · IT - Administration

Channel Readiness Manager

United Kingdom, Stoke-on-Trent · Job Posted April 24, 2026
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Job Description

The Channel Readiness Manager makes sure new products, services, processes and regulatory changes land smoothly across Assisted and Indirect channels. You’ll lead a team of specialists to coordinate readiness activity, protect both customer and agent experience, and work closely with teams across the business so change is clearly understood, well prepared and delivered at pace.

Job Responsibility

  • Lead end to end readiness for change within a defined product or operational area, ensuring Retail, Call Centre and Indirect channels are fully prepared for launch
  • Translate complex change into clear, practical plans for channel colleagues, balancing commercial priorities with customer and operational needs
  • Work closely with GTM, Proposition, CVM, Ops, Tech and other stakeholders to make sure channel requirements are considered throughout design, testing and launch
  • Develop and deliver high quality readiness materials, including operational guides, knowledge updates, briefing content and learning support where needed
  • Identify readiness risks, blockers and cross functional dependencies early, escalating them with clear mitigation plans
  • Partner with Channel Comms and Enablement teams to ensure communications and learning plans are timely, accurate and aligned to channel needs
  • Work closely with Indirect and Retail field teams to validate real world impact, gather feedback and support issue resolution during and after launch
  • Maintain strong governance across delivery, ensuring clear documentation, version control and consistent execution of change
  • Track change readiness performance, spotting opportunities to improve channel adoption, speed and launch quality
  • Line manage and develop Channel Readiness Specialists, providing coaching, clear ownership and a supportive performance environment

Requirements

  • Proven experience in operational or channel facing roles within telecoms or similar fast paced, regulated environments
  • Strong understanding of Assisted and/or Indirect channel operations, including sales, service, retail execution or knowledge
  • Confident translating technical or commercial change into clear, channel ready outputs
  • Experience coordinating cross functional delivery with teams such as GTM, Product, CVM, Tech or Operations
  • Strong at planning, prioritising and managing risk across multiple change programmes
  • Excellent communicator, able to simplify complexity for frontline colleagues and partners
  • People leadership experience, ideally managing specialists or small teams in a matrix environment
  • Comfortable working under pressure, adapting quickly and maintaining clarity in a complex, fast moving landscape

What we offer

  • Excellent basic salary plus bonus and Vodafone benefits
  • Up to 28 days off plus bank holidays
  • Paid time for charity work
  • Discounts
  • Vouchers
  • Pension plan
  • Learning tools
  • Parental leave policies
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