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Channel Operations Manager

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BBC Studios

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

53000.00 - 60000.00 GBP / Year
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Job Description:

The Operations Manager will oversee channel operations and distribution, ensuring a high-quality resilient service for partners and viewers. This role is responsible for performance monitoring, incident management, supplier governance and the development of service improvements. It also partners with internal teams to capture and analyse channel service requirements into technical solutions, ensuring the design and delivery of scalable solutions that enable new business opportunities.

Job Responsibility:

  • Monitor the performance of the channel operation to ensure high availability and a consistently high quality of service
  • Collate and analyse data to report on operational effectiveness and drive continuous improvement across our workflows
  • Act as a point of escalation for service affecting issues, ensuring timely and robust resolution
  • Manage third-party channel operations and distribution suppliers, ensuring SLA adherence and timely delivery of planned maintenance or upgrades
  • Monitor service performance and ensure adherence to contractual requirements
  • Track and process payments ensuring accurate data to support financial reporting periods
  • Utilising existing supplier arrangements, wherever possible, design, develop and operationalise technical and operational solutions that enable new or improved channel services
  • Lead regular cross-functional operational meetings to review service performance and align on improvements
  • Capture requirements from commercial teams and affiliates, working collaboratively to design technical solutions to support new opportunities
  • Maintain channel delivery specifications, operational guidelines, and escalation procedures
  • Create reports of service levels and communicate updates to internal stakeholders and external customers or partners
  • Plan and manage channel operations and distribution related projects
  • Ensure new services are operationally ready, documented and fully supportable
  • Research market and technology developments, recommending and implementing improvements to enhance service resilience and operational efficiency

Requirements:

  • Proven experience in service management and service delivery in broadcast or technology environments, ideally with experience at a broadcaster managing third party suppliers
  • Demonstrable experience working within one or more areas of the end to end broadcast workflow
  • Experience in managing a range of incidents, driving quick resolution and minimising service degradation
  • Demonstrated ability to track, analyse and report on service performance against SLAs and KPIs
  • Experience of overseeing third-party suppliers, ensuring compliance, accountability and continuous improvement
  • Proven capability to identify service gaps and implement developments to optimise service delivery
  • Knowledge of broadcast technologies such as playout, satellite, fibre, IP distribution
  • Experience in gathering and analysing requirements, partnering with internal teams to capture and interpret business and channel service requirements
  • Demonstrated experience of utilising broadcast technology knowledge to collaborate with external suppliers and develop and implement technical and operational solutions

Nice to have:

  • Experience using performance data and insights to inform decisions and service improvements
  • Experience with commercial contract principles and negotiation
  • Financial management or budget tracking experience
  • Familiarity with additional broadcast workflows (content delivery operations, localisation, scheduling and coding/mux, Codecs, DAI, SCTE104/35 standards)
  • Proven track record delivering projects
What we offer:
  • Flexible 35-hour working week
  • 26 days annual leave plus bank holidays
  • Option to buy an extra five days annual leave
  • Defined pension (up to 10% employer contributions)
  • Caring and parenting support
  • 24/7 remote GP access
  • Life assurance
  • Accident benefit
  • London Weighting Allowance £5,441

Additional Information:

Job Posted:
April 23, 2026

Expiration:
April 28, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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