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We are seeking a highly motivated Channel Operations Executive to manage a book of subscriptions that go through Subscription Agents. They will manage the relationship with the agents effectively to help them execute against renewal sales goals with respect to forecasting and revenue attainment. This includes identifying new business opportunities and supporting a renewable account base.
Job Responsibility:
Managing a defined set of Subscription Agents and the renewals that sit with them, fostering exceptional relationships to maintain current figures and hit annual uplift targets
Encouraging Subscription Agents to provide new business opportunities and upsells to existing accounts
Using Salesforce, effectively managing and forecasting renewals
Delivering pricing to Subscription Agents and confirming and closing renewals
Processing orders through Salesforce
Working closely with our and Subscription Agents finance teams to ensure correct invoices go to Subscription Agents and ensuring renewal payments are received in a timely manner
Helping Subscription Agents and End User customers with queries to ensure we deliver exceptional customer service
Engaging with customers who cancel to win them back
Requirements:
An ambitious, motivated, competitive individual, who is result orientated
Someone who is coachable and constantly looking to improve
A hard working, resilient individual, who is accountable
Excellent relationship building capabilities with a curious mindset
High energy, driven, creative and able to lead by example to achieve target
Proven experience in dealing with multi-national companies
The ability to identify new revenue opportunities and maximise product potential
An excellent written and verbal communicator, able to build successful relationships both internally and externally
High motivated, dynamic, resilient, and target driven
Experience using a CRM system
High level of written and spoken English
Nice to have:
Experience working in B2B SaaS or enterprise software
Experience using salesforce
Experience dealing with Subscription Agents in a renewal capacity