Channel Management Analyst Job at Genuine Parts Company (Atlanta)

Knowledge Management Analyst

The Knowledge Management (KM) Analyst is responsible for the health, accuracy, a...

Location

United States , Pataskala

Salary:

Not provided

Ann Taylor

Expiration Date

Until further notice

Requirements

2+ years of experience in a Knowledge Management, Content Strategy, or Quality Assurance role, preferably within a retail or large contact center environment
Proficiency with Knowledge Management Systems (KMS) platforms (e.g., NiCE mPower)
Proven ability to use data (search logs, usage reports, C-Sat/FCR metrics) to drive content strategy and decision-making
Excellent written and verbal communication skills with a demonstrated ability to translate complex technical information into clear, easy-to-understand content

Job Responsibility

Monitor and Analyze KB Performance: Routinely track and report on key knowledge metrics, including usage rates, search success, content findability, and article deflection rates
Ensure Content Accuracy: Implement a proactive auditing schedule and content decay process to ensure all articles, policies, and procedures are current, compliant, and accurate
Identify Content Gaps: Analyze agent and customer search data, feedback submissions, and support ticket trends to identify critical missing or inadequate knowledge content
Enforce Content Standards: Own and maintain the KM Style Guide and quality standards, ensuring all new and updated content adheres to tone, formatting, and clarity requirements
Manage Feedback Loop: Govern the workflow for submitting, reviewing, and acting on agent and customer feedback, ensuring quick resolution and improved content quality
Optimize Publishing Workflow: Manage the content lifecycle (drafting, review, approval, publishing, and archival), ensuring efficiency and speed to market for critical updates
Support AI Solutions: Act as the KM Subject Matter Expert (SME) for all AI and automation initiatives (e.g., chatbots, virtual agents, self-service portals) that rely on the knowledge base
Maintain AI Readiness: Ensure KB content is optimized for machine consumption, including proper tagging, classification, and metadata to maximize the effectiveness of AI deflection
Analyze Experience: Monitor the agent and customer experience within the KM tools and AI channels, providing actionable insights to enhance usability and reduce friction

What we offer

You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies
Support for your individual development plus opportunities for career mobility within our family of brands
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities
Medical, dental, vision insurance & 401(K)
Employee Assistance Program (EAP)
Time off – paid time off & holidays

Fulltime

Portfolio Solutions Analyst

At Allianz Commercial (AzC), we are the global leader for insuring corporate and...

Location

United States , Remote

Salary:

63668.00 - 108509.00 USD / Year

Allianz

Expiration Date

Until further notice

Requirements

1 – 4 years’ minimum experience in stakeholder management and process adherence working for an insurance carrier or MGA
Currently an underwriting tech/associate for any line of specialty business
Ability to work independently and escalate queries as needed
Background in Delegated Authority
Strong time management and multitasking skills
Proficient communication and interpersonal skills
Data management and interrogation capabilities
Expertise in Microsoft Office applications, particularly Excel
Experience working for a complex global matrix, insurance carrier organization
Preferably a bachelor degree in Risk Management, Insurance, Business Administration, Finance, Economics, Law, or other appropriate discipline

Job Responsibility

Manage key account partnerships, including full lifecycle oversight
Serve as the primary contact and support for accounts
Lead regular performance management meetings
Analyze report findings and communicate trends through required channels
Develop relationships with internal stakeholders such as Underwriters, Claims, Compliance, Finance, Actuarial, and Operations
Map, upload, analyze, and report on bordereaux and underlying data for risk, premium, and claims transactions
Collaborate with offshore resources to ensure accurate data processing
Prepare reports for business consideration as part of performance management
Coordinate ongoing oversight of MGA, including due diligence, underwriter reviews, and audits
Support the delegated authority and portfolio solutions team in managing the current book of business

What we offer

Hybrid working model
Great compensation and benefits package
Generous bonus scheme and pension
Career development and digital learning programs
International career mobility
Support for flexible working, health, and wellbeing
Private healthcare
Generous parental leave benefits
Opportunities to be engaged in shaping a future that is safe, inclusive, and sustainable

Fulltime

Client Onboarding Implementation Analyst

The EMEA Trade and Treasure Services (TTS) Onboarding Team is responsible for ac...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2+ years of relevant Financial Client Onboarding and/or Project Management experience is a must
Ability to manage complex integration solutions, working alongside Technical and Technology teams
Results orientation - evidence of proactively driving projects is the conclusion
Excellent communication
Organizational and planning skills
Negotiation, decision making and problem-solving skills
Flexibility - ability to manage a varying workload (i.e., volume, complexity, and composition)
Attention to detail and experience of working in a controlled environment

Job Responsibility

Lead client onboarding projects of regional and global cash management solutions working directly with specific middle market clients
Continuously reduce onboarding cycle time, minimize deal slippage and associated revenue conversion lead time
Accurately report project status, escalating effectively for on hold and slow-moving deals
Application of structured project management methodologies throughout the onboarding life cycle, ensuring effective project control and delivery to plan
Work with Relationship Management, Sales, Product Management, Client Services and Operations to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi's global resources and escalation channels as required to ensure smooth delivery
Attending, when necessary, Client meetings in close cooperation with Product Sales and Relationship Managers
Effective maintenance and communication of MIS and project metrics
Provide ongoing senior management updates on key projects as required

What we offer

Private Medical Care Program
Life Insurance Program
Pension Plan contribution (PPE Program)
Employee Assistance Program
Paid Parental Leave Program (maternity and paternity leave)
Sport Card
Holidays Allowance
Sport and team recreation activities
Special offers and discounts for employees
Access to an array of learning and development resources

Fulltime

Capacity Planning Analyst

Reporting to Global Workforce Management Lead, the Workforce Headcount Planning ...

Location

United Kingdom; Ireland , Croydon; Dublin

Salary:

Not provided

Allianz

Expiration Date

Until further notice

Requirements

3+ years in Workforce Management, within a contact centre environment
2+ years in a capacity planning and forecasting role
Previous experience with WFM platforms (eg: Verint, Aspect, IEX)
Proficiency in data modelling, statistical analysis, and data visualization
High proficiency in Excel data analysis, and Microsoft programs such as PowerBI and Access
Experience with SQL or other data retrieval languages advantageous
Ability to interpret data for performance trends and long-term improvement opportunities
Experience presenting long-term scenario plans to senior leadership

Job Responsibility

Implementation and maintenance of best practice resource planning practices
Manage the Global Capacity Model to manage the long-term/short-term capacity planning processes for a vast insurance enterprise
Collaborate and closely communicate with Senior Operational Leadership, Human Resources, Strategic Program Teams and Finance teams and program teams to ensure smooth execution of capacity planning processes
Provide optimal contact volume allocation recommendation for several regulated workstreams by accounting for trade-offs between quality, productivity, and cost
Mitigate capacity risks by managing dependencies across multiple sites and geographies
Clearly communicate dependencies and manage/track expectations
Participate in global customer service initiatives and project roll outs to cater to growing business needs
Contribute to the automation and standardisation projects within the Worldwide Capacity Planning organisation
Maintain headcount reporting, including tracking attrition trends across multiple skills, channels, and geographic locations
Collaborate with stakeholders to implement risk mitigation strategies

Senior Sales Operations Analyst

This role focuses on enabling success for the Networking business in the channel...

Location

United States , Spring

Salary:

105500.00 - 243000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Business Management or equivalent
10+ years experience
Must have extensive experience and knowledge of 2 tier channel processes
Prior experience in SaaS, IaaS, and other aaS processes and technologies
Prior experience in pricing, quotation, and other deal/order initiation processes
HPE sales operations experience a plus
Extensive experience designing and developing business-wide sales operations support systems and solutions
Excellent analytical, statistics and problem solving skills
Extensive expertise in business and sales operations processes and their application to business-wide systems
Evaluating, selecting, and creating forms of forecasting and planning methodologies to develop guidance for deploying sales and operational resources and activities

Job Responsibility

Develops, implements and utilizes processes and tools to enable the sales life-cycle
Reports and analyzes order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment
Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems
Develops organization-wide architectures and methodologies for the design and implementation of processes and tools
Consults with senior and executive business leaders to identify relevant analytics, standards and metrics
develops overall sales operations framework, including forecasts and budgets
Identifies and evaluates new technologies, process innovations, and partner relationships
creates plans for integration and update into sales operations architecture
Leverages recognized domain expertise to influence and guide decisions of executive business leadership
Provides guidance and mentoring to less-experienced staff members

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion policies
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Senior Applications Analyst

Intratek Computer, Inc. is looking for a Sr. Applications Analyst to support us ...

Location

United States , Orange

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, management information systems, or a related information technology field
Minimum of five years of professional experience in information technology with a focus on applications
Knowledge of Microsoft SQL database and use of SQL statements
Knowledge of standard integration platforms and REST APIs
Knowledge of standard business functions and procedures
Knowledge of Project Management standards and principles
Ability to perform duties with strong written and oral communication skills
Ability to effectively interpret and translate business needs and report on system trends or issues
Ability to develop effective trust relationships with technical team, data stewards, and business users through excellent interpersonal skills
Ability to perform tasks accurately with attention to detail

Job Responsibility

Works with IT leadership to identify enterprise application software needs and oversees activities to deliver appropriate business and IT aligned solutions
Senior member of a team responsible for ensuring operational functionality of Intelligent Transportation Systems (ITS) and a positive customer and vendor relationship
Actively participates in the identification and analysis of problems, investigation of solutions and new approaches and techniques for implementation
Comes from a technical background and can challenge, develop, and cross train team members
Continually seeks ways to expand and optimize the application and business processes
Communicate plans, status, and issues to higher management levels
Provides senior level systems and/or process analysis and design to meet functional and organizational requirements
Participates in continuous review to ensure that systems meet changing business and regulatory conditions
Point of contact for one or more business applications
Works alongside business users to identify and analyze their needs and define business requirements for new or existing systems

What we offer

Medical benefits
Paid vacation
Paid holidays
401K

Real Time Analyst

At IKEA everything is about our customer, and, in the Remote Customer Meeting Po...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Proven experience as Real-Time Analyst or a similar analytical role is preferred
A minimum of 3 years’ experience in a fast-paced Contact Centre environment is essential
Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels
A strong eye for detail, with the ability to identify opportunities for improving efficiencies by ensuring non-adherent events are reduced by taking corrective actions
Solid understanding of the intraday workforce planning (WFP) function and its connection to scheduling, with hands-on experience monitoring real-time productivity
Proficiency in workforce management systems and reporting tools, with strong analytical skills and experience using data visualisation tools
Proficiency in Microsoft Office, particularly Excel for data analysis and PowerPoint for reporting and presentations

Job Responsibility

Monitoring call centre performance in real-time using various workforce management tools and dashboards including analysing call volume, handle time, average speed of answer, and other key metrics
Overseeing inbound queue times and abandon rates across all channels and skills to optimise co-worker efficiency and minimise customer wait times
Proactively identifying and escalating real-time performance deviations to relevant team leaders and managers
Collaborating closely with managers and team leaders to accommodate training sessions, team meetings, and other activities—ensuring schedule adherence and a balanced daily co-worker experience
Providing insights and feedback to Scheduling Specialists and the wider operations team to support ongoing improvements in scheduling quality
Analysing operational data to identify trends, areas for improvement, and recommending practical, actionable solutions
Working with tools such as Dialog, Genesys, Kronos, and Verint to support real-time decision-making

What we offer

Leave entitlements – 5 weeks Paid Annual, Paid Parental, Family & Community and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Fulltime

Community Relationship Analyst

Community Relationship Analysts (CRAs) are an integral part of our broader Outre...

Location

United States , Apache Junction

Salary:

21.10 - 40.90 USD / Hour

CVS Health

Expiration Date

May 10, 2026

Requirements

Previous experience in account or community engagement
Comfort with cold calling and prospecting in a business to business environment
Comfortable with daily accountability on key metrics, including account touchpoints, events scheduled, leads generated, and new patients added
Unique ability to adapt and overcome external relationship issues for positive outcomes
Ability to manage multiple projects & accounts simultaneously
Ability to work proactively to generate new growth opportunities for our Outreach Teams
Public speaking combined with strong written and verbal skills
Bachelor's degree or equivalent work experience required
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization

Job Responsibility

Researching and understanding the landscape of influencers and community partners in your respective market
Prospecting and cold calling to local businesses in your assigned territory
Impacting patient acquisition and lead generation targets for each center in your assigned territory by leveraging community relationships to engage Medicare eligible adults
Working with local leaders in the community to identify opportunities to further expand & develop new channels of patient growth
Collaborating Regional Partnership Manager (RPM) to build & maintain relationships with Insurance Agents (IAs)
Building and nurturing relationships with local leaders (field account managers) to create long-term alliances
Acting as the point of contact for both the Outreach Team & community partners that want to engage in cross-functional initiatives
Maintaining regular touchpoints and contact with key stakeholders
Overseeing cross-collaboration initiatives with key stakeholders and reviewing success of initiatives
Developing and managing a 6+ week forward-looking calendar of events across assigned territory with local leaders in the community

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave

Fulltime

Channel Management Analyst

Genuine Parts Company

Location:
United States , Atlanta

Category:
Logistics

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Channel Management Analyst

Genuine Parts Company

Location:United States , Atlanta

Category:Logistics

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 26, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Channel Management Analyst

Knowledge Management Analyst

Portfolio Solutions Analyst

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Community Relationship Analyst

Location:
United States , Atlanta

Category:
Logistics

Contract Type:
Not provided

Job Posted:
March 26, 2026