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Channel Customer Marketing Lead

United Kingdom, London 60000.00 - 65000.00 GBP / Year · Job Posted March 03, 2026
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Job Description

A brilliant opportunity to join a growing UK drinks business in a pivotal customer marketing role sitting at the heart of Commercial and Brand. Part of a globally respected, family-owned premium spirits portfolio, this business blends heritage craftsmanship with a progressive, brand-led growth mindset. With category-defining brands, strong UK momentum and significant international scale, the organisation combines long-term investment thinking with the agility to move quickly in market. The focus for this role is on shaping brands within market — owning activation strategy, driving execution excellence and influencing product choice across physical and digital retail environments.

Job Responsibility

  • Lead and develop a small Customer Marketing team, setting clear standards and direction
  • Shape and execute omnichannel activation plans across Off Trade and online retail
  • Own and deploy multi-million-pound activation budgets, ensuring investment aligns to commercial priorities
  • Embed strong measurement & evaluation processes to drive ROI and continuous improvement
  • Build customer-focused activation strategies grounded in shopper insight
  • Partner closely with Sales, Brand, Finance and Supply Chain to ensure seamless delivery
  • Oversee agency relationships, ensuring high-quality output and cost control
  • Track performance through scorecards and planning forums to ensure delivery vs plan

Requirements

  • Broad FMCG Customer / Trade Marketing experience (drinks exposure advantageous)
  • Strong understanding of retail activation across grocery, convenience, wholesale and eCommerce
  • Comfortable managing sizeable budgets with a sharp commercial lens
  • Confident leading, coaching and developing a team
  • Data-led but creatively minded — able to translate insight into impactful execution
  • Credible stakeholder manager, comfortable influencing cross-functionally
  • Organised, structured and delivery-focused

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