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KnowBe4 Logo KnowBe4 · Sales

Channel Account Manager

Germany, Berlin · Job Posted January 03, 2026
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Job Description

As a Channel Account Manager, you'll work with a variety of partners to manage, support and develop partners to drive increased deal registrations and Net New customers. You play an important role in ensuring partners have a positive experience with KnowBe4 and you provide excellent customer service. You're able to manage multiple partner accounts effectively and efficiently and leverage KnowBe4 marketing content to equip partners with demand generation tools and content that result in an increase in sales.

Job Responsibility

  • Own and manage a large portfolio of established partners
  • Conduct initial onboarding with assigned partners
  • Send regular marketing and communications to partner sales reps
  • Perform brief product demos and partner portal walkthroughs to enable partners
  • Promote partners to attend partner portal walkthrough webinars
  • Assist partner adoption of KnowBe4 by adding reps to Partner Portal
  • Increase partner deal registrations through account mapping
  • Direct partners to utilize tools and content in the Partner Portal and increase partner generated leads
  • Close Net New business
  • Maintain an accurate pipeline and forecasting
  • Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts
  • Support direct sales and customer success teams where needed to manage the overall partner relationship
  • Ensure partner compliance with partner agreements
  • Maintain accurate and thorough records in Salesforce.com for opportunities, calls, emails, notes, tasks, demos and other relevant info in compliance with policy and procedure

Requirements

  • High school diploma or GED required
  • Bachelor’s Degree a plus
  • Familiarity with standard concepts, practices and procedures within the IT Security Field a plus
  • Experience with Channel Sales preferred
  • Experience with Gmail and Google Docs
  • Experience with Salesforce preferred
  • Must be able to demonstrate sales aptitude working with channel partners
  • Effectively manage and thrive in high-volume sales environment
  • Ability to gain a quick understanding of the needs and pain points of channel partners
  • Strong time management and organization skills
  • Excellent verbal and written communications
  • Good computer skills
  • Ability to leave an engaging message and sound interested
  • Must be comfortable working in a highly results oriented company
  • Fluent in German

Nice to have

  • Bachelor’s Degree
  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Experience with Channel Sales
  • Experience with Salesforce

What we offer

  • Company-wide bonuses based on monthly sales targets
  • Employee referral bonuses
  • Adoption assistance
  • Tuition reimbursement
  • Certification reimbursement
  • Certification completion bonuses
  • Modern, high-tech, and fun work environment
KnowBe4 - All Job Offers

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