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The Account Manager is responsible for managing a portfolio of clients, serving as the primary point of contact and building strong, long-lasting relationships. The role involves understanding client needs, coordinating with internal teams to deliver solutions, and driving revenue growth through upselling and cross-selling opportunities.
Job Responsibility:
Build and maintain strong, trusting relationships with clients/customers
Serve as the main point of contact for all client inquiries, requests, and issues
Conduct regular check-ins with clients to assess satisfaction and identify opportunities for improvement
Anticipate client needs and proactively offer solutions and support
Develop strategic account plans outlining objectives, goals, and action steps for each client
Collaborate with internal teams (sales, marketing, product development) to align strategies and deliver value to clients
Identify growth opportunities within existing accounts and develop strategies to maximize revenue
Identify upselling and cross-selling opportunities within the account base
Work closely with the sales team to pursue new business opportunities and expand the client portfolio
Meet or exceed sales targets and revenue goals set for the assigned accounts
Address client concerns and resolve issues in a timely and satisfactory manner
Escalate complex issues to the appropriate internal teams and follow up to ensure resolution
Act as an advocate for clients within the organization, championing their needs and priorities
Maintain accurate records of client interactions, including meetings, emails, and phone calls
Prepare regular reports on account activity, sales performance, and client satisfaction metrics
Use data and analytics to identify trends, opportunities, and areas for improvement
Requirements:
Bachelor's degree in Business Administration, Marketing, or related field
Proven experience in account management, sales, or customer service
Excellent communication and interpersonal skills
Strong negotiation and problem-solving abilities
Ability to multitask and prioritize in a fast-paced environment
Proficiency in CRM software and Microsoft Office Suite
Results-driven with a focus on customer satisfaction and revenue growth
Availability for occasional travel to meet with clients or attend industry events
Willingness to work flexible hours to accommodate client needs or time zone differences
What we offer:
Annual Base Salary + Commission
Attractive, performance-based commission plan
15 days holiday + 12 public holidays each year (+ 1 day after each year of service with up to a max. of 20 days)
45-hour work week
Family friendly policies (Enhanced Maternity and Paternity Pay)
A chance to develop with an allocated company training budget
A strong commitment to employee wellbeing including mental health first aiders and weekly yoga sessions
Employee referral scheme with generous financial reward
Bonusly colleague reward scheme
Fun culture events (company volunteering days, seasonal parties)