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Change Specialist

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NTT DATA

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Location:
South Africa , Johannesburg

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Change Specialist supports the successful delivery of enterprise transformation initiatives across the organisation. Working closely with the Change Director and transformation teams, the role helps drive adoption of major change initiatives including AI adoption, ERP implementation, process standardisation and culture change. The role combines hands‑on execution of change management tools and methods with strong stakeholder engagement to ensure that transformation initiatives are understood, adopted and sustained across the organisation.

Job Responsibility:

  • Conduct change impact assessments to understand how initiatives affect teams, roles and processes
  • Perform stakeholder analysis and mapping to identify influence, support and resistance dynamics
  • Conduct change readiness and risk assessments
  • Support development of practical change and adoption plans aligned with transformation programs
  • Design and support interventions that enable behavioural adoption of new technologies and processes
  • Identify barriers to adoption and work with teams and leaders to address them
  • Support initiatives that increase utilisation, capability and confidence in new systems such as AI tools or ERP platforms
  • Track and refine key indicators of adoption and change effectiveness
  • Develop simple dashboards to monitor adoption, engagement and readiness
  • Support measurement of benefit realisation and change ROI
  • Work with program teams, business leaders and regional stakeholders to support change initiatives
  • Coordinate engagement activities that build awareness and ownership of transformation initiatives
  • Support development of clear communication and engagement materials
  • Assist with enablement initiatives that help employees adopt new technologies and processes

Requirements:

  • 5 years' experience in change management, transformation, or consulting
  • Exposure to technology or digital transformation initiatives
  • Experience with tools such as change impact analysis, stakeholder mapping, readiness assessments and adoption tracking
  • Hands-on experience in driving adoption projects / programs in large organisations or multinational environments beneficial
  • Bachelor’s degree in Business, Technology, Organisational Psychology or related field
  • Change management certification (e.g., Prosci, ACMP) beneficial but not essential

Nice to have:

  • Change management certification (e.g., Prosci, ACMP)
  • Hands-on experience in driving adoption projects / programs in large organisations or multinational environments

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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