Change & Release Lead Job at Hewlett Packard Enterprise (Bangalore)

Job Description

Change & Release Lead role at Hewlett Packard Enterprise, working in HPE Operations to provide innovative IT services. The role involves advising, integrating, and accelerating customers' outcomes from their digital transformation by collaborating to transform insight into innovation.

Job Responsibility

Review and record requests for change (RFCs)
Categorize change requests
Prioritize changes according to business objectives
Manage the transition of changes from the development team to the operations
Convene the change advisory board (CAB) meetings
Perform adequate assessments and ensure there are no impairments caused by change
Effectively assess the change risks and consequences of requested changes
Accept or reject RFCs
Coordinate the building, testing, and implementation of changes
Mediate conflicts related to the change where necessary
Create and circulate the change schedule
Conduct Post Implementation Reviews (PIRs) after the implementation of changes
Maintain all change documentation (policies, procedures, templates, etc.)
Performing quality checks on change records and risk assessments
Manage sub processes within the team which could include highly visible reporting to senior management and change coordinators
Create process standards and controls
Evaluate and/or review queries to extract data for process reporting
Update/write documentation and procedures and provides related training
Works closely with internal service groups in creating change records or other types of support records
Analyse performance trends and recommend process improvements
Assess changes for risk to production systems and assure quality, security and compliance requirements are met
Establish, document, implement, manage and monitor the Release Management policies and processes
Develop & implement Release Management procedures
Plan and organize a range of acceptance activities to underpin the successful release of the software, hardware, and associated Configuration Items
Coordinate services, implement & monitor Release Plans, produce detailed events timetables, and document action plans
Design and implement standard change procedures for the distribution and installation of patches and other routine tasks
Communicate and manage expectations during the planning and rollout of new Releases

Requirements

Overall 10 to 15 years of experience in Information technology
5+ years experience of working as a Change & Release Manager in an outsourced environment and supplier management against SLAs
Experience of Change managing applications, end user devices, network infrastructure and services in an ITIL compliant environment
Experience of working in a secure environment
Experience of building strong working relationships with a variety of stakeholders
Strong customer focus
Project management experience
Good communication and negotiation skills
Positive can do attitude and flexibility of approach
Professional qualification or equivalent experience in an Information technology related subject and project management
ITILv4 Foundation qualified

Nice to have

Accountability
Action Planning
Active Learning
Active Listening
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Customer Solutions
Data Analysis Management
Design Thinking
Empathy
Follow-Through
Growth Mindset
Long Term Planning
Managing Ambiguity

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion policy
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Flexible work arrangements

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Change & Release Lead

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