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360 Resourcing Solutions Logo 360 Resourcing Solutions · Consulting

Change Manager

United Kingdom, Bromsgrove Employment contract · Job Posted May 27, 2026
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Job Description

The Change Manager's primary purpose is to design and implement change across the group to achieve AFH’s vision and strategic goals. As a key member of our business change team, you will work collaboratively across clients, advisers and colleagues to deliver our strategic change initiatives. An accomplished business change function includes people and organisation, business processes, systems, and technology. Your experience in applying client centric / design thinking process for creative problem solving will be key.

Job Responsibility

  • Work across and build strong relationships with business stakeholders to shape and deliver a variety of change initiatives
  • Work with our digital transformation team to enable client, adviser, and enterprise adoption
  • Work with partner solution providers to ensure relevant change management and testing activities are included in their project plans for changes to the services they provide AFH
  • Identify, segment and analyse critical stakeholders and groups to build an effective stakeholder engagement strategy and plan, including an approach for potential stakeholder resistance
  • Inform and support communications through developing the vision and case for change, ensuring alignment with the project business case
  • Establish and coordinate client and adviser feedback groups to validate change efficacy of design and stakeholder impacts. Ensure client and advisers impact analysis and assessment of change readiness is undertaken for allocated change initiatives
  • Align changes to ways of working resulting from the project across different business areas and audience groups as required
  • Identify and analyse business change risks and prepare risk mitigation tactics
  • Manage benefits realisation through defining and measuring change metrics and monitoring progress, including readiness for go-live, lessons learnt post-go-live and completing a benefits realisation report at the project closure
  • Ensure projects have an effective transition into Business As Usual

Requirements

  • Thorough knowledge of, and experience in, change management principles and methodology. Experience of implementing design thinking process for creative problem solving will be key
  • Excellent communication skills and ability to build strong relationships
  • A self-starter who is able to use their own initiative
  • Exceptional ability to solve problems and think analytically
  • Ability to influence others and achieve common goals
  • Great organisational, project, and time management skills
  • Proficiency in business management, statistics, analytics. Knowledge of models and forecasting.

What we offer

  • Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service
  • Social perks - To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties
  • Pension - We offer a contributory pension scheme with Royal London as well as death-in-service benefit
  • Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service
  • Health and wellbeing - The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits
  • Professional development - We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals.
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