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Whitehall Resources Ltd Logo Whitehall Resources Ltd · IT - Administration

Change Manager

United Kingdom, Reading · Job Posted July 03, 2026
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Job Description

The IT Change Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure compliance with organisational policies.

Job Responsibility

  • Change Management Process Oversight: Manage the end-to-end IT change management process, ensuring that changes are properly logged, assessed, authorised, implemented, and reviewed in accordance with established governance
  • Risk and Impact Assessment: Evaluate the potential impact and risk of proposed changes to services, infrastructure, and business operations
  • Change Approval Board (CAB) Facilitation: Organise and lead CAB meetings to review, discuss, and authorise changes in collaboration with stakeholders from across Digital Information and business functions
  • Post-implementation Review: Conduct change reviews to assess effectiveness, identify lessons learned, and prevent recurrence of issues caused by changes
  • Change Scheduling and Communication: Coordinate change implementation schedules and ensure appropriate communication to affected stakeholders
  • Change Performance Monitoring: Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents
  • Stakeholder Engagement: Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities
  • Continuous Improvement: Identify improvement opportunities in the change management process and implement best practices to optimise change efficiency and reduce service disruptions

Requirements

  • University degree of higher required
  • Bachelor's degree in Information Technology, Computer Science, or related field is preferred
  • 5+ years of IT service delivery and performance management experience
  • Experience setting and managing SLAs/KPIs
  • Experience in service operations using the ITIL
  • Strong understanding of service monitoring tools and technologies
  • Strong understanding of ITSM platforms (e.g., ServiceNow)
  • Good understanding of IT architecture and key technology components, e.g., servers, networks
  • Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint)
  • Strong verbal and written communication skills
  • High ethical standards when handling confidential information

Nice to have

  • Relevant IT Service Management certifications (e.g. ITIL v3/4)
  • PMP (Project Management Professional) and related certifications are preferred
  • Ability to efficiently manage and prioritize multiple tasks and schedules
  • Ability to quickly respond to various challenges and identify appropriate solutions
  • Proficiency in data analytics
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