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Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. Microsoft Treasury supports the digital transformation journey of Microsoft’s customers, partners & vendors by providing competitive credit and payment solutions to support revenue growth while managing credit risk. We are a compliance first organization with customer obsession and deal economics focus. We support over $150B in trade and receivables and $11B in payment solutions per year in global markets. The team is also charged with managing over $130B of investment portfolio, currency risk, bank account infrastructure and business risk insurance. The Change Manager will own the Change Management Framework for regulated products and services in a newly created Payments Institution based in Dublin, Ireland. You will shape how Microsoft assesses, governs, and monitors change risk in a regulated environment, operating independently, applying your program management expertise to influence Microsoft change initiatives and provide oversight across customer operations and complaints.
Job Responsibility
Own the Change Management Framework for regulated products and services
Lead the change program portfolio
Define and track success criteria
Drive reporting to senior leadership
Conduct cost-benefit analysis and improvement reviews
Identify, scope, and design programs
Support audits and regulatory reviews
Lead change adoption and communication
Requirements
Bachelor's Degree in Business, Operations, Finance, or related field AND demonstratable experience in program management, process management, or process improvement OR equivalent experience
Master's Degree in Business, Operations, Finance, or related field AND solid experience in program management, process management, or process improvement
Nice to have
Prior experience supporting audits, regulatory reviews, or inspections in a regulated environment
Prior experience in financial services, payments, technology, cloud services or online platforms sectors
Exposure to change risk management in regulated industries, CBI requirements, or PSD2