Change Management Specialist

• Govern and enforce the complete change lifecycle from RFC submission through assessment, approval, implementation, and post-implementation review
• Validate RFCs for completeness, quality, business justification, and implementation readiness
• Perform detailed impact and risk assessments covering technical services, customers, business operations, dependencies, and scheduling constraints
• Review change conflicts and calendar overlaps, coordinating resolutions when multiple changes compete for the same implementation window
• Schedule changes within agreed maintenance windows and maintain an accurate and compliant change calendar
• Facilitate and drive CAB and LCAB discussions, ensuring evidence-based decision-making and clear documentation of outcomes
• Challenge incomplete, high-risk, or poorly planned changes and collaborate with stakeholders to improve submission quality
• Ensure all pre-implementation checks, approvals, communications, and fallback plans are in place prior to execution
• Coordinate timely change communications with internal teams, customers, and governance forums
• Monitor change implementation progress, escalating risks, delays, failed executions, or non-compliance where required
• Conduct post-implementation reviews for failed, backed-out, or high-risk changes, capturing lessons learned and improvement actions
• Track and report on governance and operational KPIs, including failed changes, emergency changes, SLA adherence, delayed implementations, and unauthorised changes
• Prepare periodic reports and dashboards on change performance, compliance trends, and continuous improvement initiatives
• Collaborate closely with operations, engineering, service management, delivery teams, and customer-facing stakeholders to support smooth execution and process maturity

• Strong knowledge of ITIL Change Management principles and practices
• Experienced in managing the full change lifecycle from RFC through review in controlled operational environments
• Analytical and detail-oriented, with the ability to assess service, customer, and business impact objectively
• Confident in facilitating CAB and LCAB forums and influencing outcomes through clear, evidence-based communication
• Skilled in stakeholder engagement, collaboration, and conflict resolution across technical and non-technical teams
• Organised and structured, with the ability to manage multiple concurrent changes and competing priorities
• Experienced in production or customer-facing environments with strict governance and compliance requirements
• Ideally brings exposure to network, infrastructure, security, or enterprise operations contexts

Exposure to network, infrastructure, security, or enterprise operations contexts

• Opportunity to work within a global organisation supporting large-scale, customer-critical operations
• Exposure to complex change environments across multiple technologies and stakeholders
• A role with strong visibility and impact on service stability, risk reduction, and customer experience
• A collaborative environment focused on governance excellence, learning, and continuous improvement