Change Management Specialist - VOIS (Maternity Cover) Job at Vodafone (Budapest)

Job Description

We are seeking an experienced Change Management Specialist to manage the change office for large, strategic customers. This role acts as a single point of contact, coordinating and managing all contractual and commercial changes for high-value accounts. The position plays a critical role in ensuring change requests are accurately assessed, approved, implemented and delivered in line with agreed service levels, while maintaining strong collaboration with customers and internal stakeholders.

Job Responsibility

Manage end-to-end change control activities, including request intake, analysis, approval, implementation, reporting and review
Coordinate and progress customer change requests through defined change management processes, including escalation where required
Maintain accurate and up-to-date records within the change management system
Provide timely, high-quality reporting and clear communication on change status, impacts and outcomes
Deliver detailed impact assessments for contractual and commercial changes
Manage smaller-scale commercial changes, including impact assessments and contract amendments
Organise and lead meetings and calls with customers and internal stakeholders, including senior leadership
Ensure appropriate approvals are secured prior to implementation and that changes are owned and delivered within agreed SLAs
Review completed changes to confirm objectives have been achieved and best practices are applied.

Requirements

2+ years of experience in Change / Bid or Project coordination
Solid understanding of structured change management processes
Basic financial knowledge about cost types, P&L reports
Confident working with multiple stakeholders across organisations and seniority levels
Communicate clearly and professionally in fluent English, both verbally and in writing
Comfortable using Microsoft Office tools, including Word, Excel and PowerPoint
Proven ability to present to internal and external customers
Strong organisational skills, attention to detail and accuracy
Proactive, solutions-focused mindset and sound judgement
Adapts well to change and contributes ideas for continuous improvement.

What we offer

Exposure to complex, high-value customer environments with strategic impact
Opportunities to collaborate with international teams and senior stakeholders
A role that supports professional growth through varied change and commercial activities
An inclusive and collaborative working culture within a global organisation
A dynamic environment where innovative ideas are always welcome
A collaborative community where your professional goals and work are supported by a diverse team
Access to internal trainings through Vodafone University and external trainings via other providers
A supportive internal coaching and mentoring culture
Opportunities to participate in company activities and Vodafone Foundation events
Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
Cafeteria package
Private Medical Services
Employee Assistance Program to support your wellbeing and mental health
Life and accident insurance
You can work remotely overseas for 20 days a year
16 weeks fully paid parental leave (applies to all non-birthing partners who become parents due to birth or adoption)
You and your family members can enjoy several discounts from our partners
Hybrid model: 3 days working from home with 2 days office visit per week.

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Change Management Specialist - VOIS (Maternity Cover)

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