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Change Management Lead - VOIS

India, Pune · Job Posted April 24, 2026
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Job Description

We are seeking an experienced Change Management professional to lead and govern ITIL-aligned change processes across infrastructure and application landscapes. This Pune-based role plays a critical part in ensuring changes are assessed, prioritised, communicated, and implemented with minimal risk and maximum business value. The individual will work closely with multiple stakeholders to drive process efficiency, transparency, and continuous improvement.

Job Responsibility

  • Manage end-to-end ITIL-aligned Change Management processes across on-premises and cloud-based IT infrastructure and applications
  • Facilitate and govern CAB and GNG forums, including defining release scope, evaluating entry and exit criteria, addressing dependencies, and enabling informed decision-making
  • Conduct impact assessments and risk analysis for proposed change requests, ensuring alignment with organisational standards and service stability objectives
  • Partner with technology, operations, and business stakeholders to communicate change decisions, risks, and timelines effectively
  • Analyse existing change processes to identify delays, bottlenecks, and inefficiencies, recommending and implementing process improvements and automation opportunities
  • Ensure compliance with governance, audit, and reporting requirements related to Change Management

Requirements

  • Approximately 15 years of relevant experience as a Change Analyst or in a similar capacity
  • Strongly grounded in ITIL Change Management principles and practical application within complex IT environments
  • Comfortable managing changes across infrastructure and application domains, including both on-premises and cloud platforms
  • Confident in leading structured governance forums and engaging diverse stakeholder groups with clarity and credibility
  • Analytical, with the ability to assess risk, impact, and process performance to drive continuous improvement
  • An effective communicator with strong written and verbal communication skills
  • Based in Pune, with availability to work fully from the Pune location

What we offer

  • The opportunity to work in a globally connected organisation supporting large-scale, enterprise technology environments
  • Exposure to complex transformation initiatives within a mature Change Management framework
  • A collaborative workplace that values continuous improvement, learning, and inclusive ways of working
  • The chance to influence process efficiency and service stability at scale within Vodafone’s global ecosystem
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