Change Management and UAT Analyst Job at Citi (Mumbai)

Assistant Vice President, Change Management & Enhancement - UAT Analyst

The Finance Solutions Sr. Analyst is a seasoned professional role. Applies in-de...

Location

Philippines , Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8+ years of financial services industry experience
Relevant experience in UAT - Change Management/Enhancements
Proficient in MS Excel and familiar with dashboard creation
Background in Tableau, SQL will be an advantage
Excellent communication skills, stakeholder management and presentation skills
Advanced Microsoft Office skills
Bachelors degree graduate

Job Responsibility

Contributes to the design, roll-out and governance of financial solutions
Participates in formulating and setting strategic direction for the process, organization and architecture covering Finance across Citi businesses, products, functions and locations
Assists in setting business and information architecture standards for Finance
Plays a part in settling and operating necessary forums and frameworks to establish and govern policies and starts for global Finance processes
Participates in assessing and incorporating changing business, regulatory and market information needs into finance processes and applications
Resolves complex problems or transactions, where expertise is required to interpret policies, guidelines or processes
Manages one or more processes, reports, procedures or products, and considered analytical or procedural 'expert' representing a unit or team on cross-function process or project deliverables
May supervise day-to-day work of junior level employees
Performs other duties and functions as assigned
Has the ability to operate with a limited level of direct supervision

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
We empower our employees to manage their financial well-being and help them plan for the future
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses

Fulltime

Finance Solutions Analyst 2 (UAT Analyst)

The Fin Solutions Analyst 2 is a developing professional role. Applies specialty...

Location

Philippines , Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2 years and above experience in User Acceptance Testing or Finance Solutions
Risk and Control experience including MCA is desirable
Proficient knowledge of how the team interacts with others in accomplishing the goals of the area
Has working knowledge of industry practices and standards
Amenable to work on mid-shift schedule
Bachelors degree graduate

Job Responsibility

Perform UAT Testing, Including creating Test plan, Test Scripts, Data processing, Data review, preparing results and collecting signoffs
Document all Testing activities in Jira following the procedures and policies to minimize risk
Support and guide requestors for their change request in alignment to Citi broader initiatives
Assists in setting business and information architecture standards for Finance
Plays a part in settling and operating necessary forums and frameworks to establish and govern policies and starts for global Finance processes
Participates in assessing and incorporating changing business, regulatory and market information needs into finance processes and applications
Manages implementation of procedures and development of analyses and report
Integrates established disciplinary knowledge within own specialty area with basic knowledge of related industry practices
Delivering of routine and defined outputs
Escalates problems or issues relating to transactions, processes, reports or, procedures

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
We empower our employees to manage their financial well-being and help them plan for the future
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses

Fulltime

Program Management Intermediate Analyst

The Program Management Intermediate Analyst is a developing professional role wh...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years of relevant experience
Collections Experience Preferred
Bachelor's/University degree or equivalent experience
In-depth specialty knowledge with solid understanding of industry standards and practices
Analytical thinking and knowledge of data analysis tools and methodologies
Developed communication and diplomacy skills
Ability to operate with limited level of direct supervision
Exercise independence of judgement and autonomy
Basic understanding of how own area integrates within IT testing to achieve objectives
Sound and comprehensive communication skills to exchange complex information

Job Responsibility

Ensure creation of program scope management plan
Create program schedule management plan
Ensure corrective action when program schedule variances occur
Create program quality management plan
Identify quality standards and metrics
Develop test plans, test cases and scripts
Identify defects and recommend appropriate course of action
Perform root cause analyses
Design and develop high quality presentations
Capture and document user stories, acceptance criteria, and process flows

What we offer

Career growth opportunities
Global team environment
Community engagement opportunities
Equal opportunity employer
Reasonable accommodations for disabilities

Fulltime

Technology Product Management Senior Analyst

The Technology Product Management Senior Analyst is a seasoned professional role...

Location

India , Chennai; Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Strong understanding of data governance principles and best practices
Experience in data acquisition and managing large datasets
Ability to write basic to mid-level SQL queries
Effective at translating complex data findings into clear, actionable insights
Excellent analytical, problem-solving, and critical-thinking skills
Effective communication skills, capable of engaging with business and technical stakeholders
Strong interpersonal skills and ability to work with geographically distributed teams
Track production issues and communicate with teams and clients
Conduct issue walkthroughs and coordinate with L2 support as needed
Initiate, coordinate, and communicate Monthly Scorecard runs

Job Responsibility

Track production issues and communicate with teams and clients
Conduct issue walkthroughs and coordinate with L2 support as needed
Initiate, coordinate, and communicate Monthly Scorecard runs
Assist with production checkouts after releases
Provide weekly milestone and monthly program/project status updates
Remediate PTSW spot check, Pre-SQM, and SQA issues
Set up PTS Lifecycle and related artifacts
Maintain Data Acquisition Tracker
Provide UAT items to BPMO team and follow up on UAT and PROD CR approvals
Organize and participate in weekly/ad hoc client meetings, morning status calls, and communicate monthly accomplishments

What we offer

Equal opportunity employment
Reasonable accommodation for individuals with disabilities

Fulltime

Regulatory Reporting Lead Analyst

The Regulatory Reporting role involves preparation, analysis, and submission of ...

Location

Philippines , Taguig City

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Finance, Computer Science or Accounting
6-10 years experience in User Acceptance Testing, testing methodologies and testing tools
Strong background in UAT testing management, PMO support, Reporting Operations disciplines
Previous experience utilizing JIRA software preferred
Previous experience with automated testing software preferred
Previous supervisory experience preferred
Proven skills in leadership, strategic planning, project management and organizational structure
Experience in managing projects and professionals across business lines
Clear and concise communication (written, verbal) skills
Advanced proficiency in Microsoft Office products

Job Responsibility

Leadership role in the design and implementation of both tactical and strategic remediation plans to address specific gaps in the Consent Order analysis
Define and organize UAT testing processes, coordinate and manage various testing activities, develop and define testing approach and testing tools, document testing activities, status and report results
Responsible for planning and coordinating project activities, creating tangible and measurable goals, ensuring all targets are met and collaborating across different departments to ensure all project leads are up to date on deliverables and status
Responsible for reviewing updated project plans and key milestones related to project completion and provide status updates in clear and concise manner for senior reporting
Responsible for identifying specific action items, execution, and coordination with Process Leads and Reporting Operations, updating of key resource materials and implementation of critical changes to operational procedures, and governance documentation
Manage multiple priorities, plans and tasks and work with geographically diverse resources
Maintain constant dialog with Reporting Operations and Project Management to highlight issues with the overall Consent Order action plans
Define standard guidelines, roles and responsibilities, and appropriate alignment of activities within Reporting Operations
Execute processes and procedures within defined parameters
Identify training requirements and coordinate the design and delivery of the training materials

What we offer

Access to telehealth options
Health advocates
Confidential counseling
Paid Parental Leave Policy
Generous paid time off packages
Learning and development resources
Volunteering opportunities

Fulltime

Testing Sr Analyst

The Testing Sr Analyst is a seasoned professional role. Applies in-depth discipl...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years Testing Analyst experience
Familiarity with the Software Development Lifecycle (SDLC) and how Quality Assurance methodology fits into the SDLC
Knowledge of relevant operating systems, languages and database tools
Knowledge of defect tracking systems and processes
including change management
Knowledge of automated regression testing tools
Experience of testing trading platforms or similar software
Ability to work under pressure during tight deadlines
Requires methodical approach to testing and problem solving
Requires theoretical and analytical skills, with demonstrated ability in planning and operations

Job Responsibility

Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production
Tests and analyzes a broad range of systems and applications to ensure they meet or exceed specified standards and end-user requirements
Work closely with key stakeholders to understand business and functional requirements to develop test plans, test cases and scripts
Works complex testing assignments
Executes test scripts according to application requirements documentation
Identifies defects and recommends appropriate course of action
performs root cause analyses
Coordinates multiple testers and testing activities within a project
Retests after corrections are made to ensure problems are resolved
Documents, evaluates and researches test results for future replication

Fulltime

Price Risk Data Controls Senior Business Analyst

The role will be part of Price and Credit Risk and Controls team, charged with e...

Location

Hungary , Budapest

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

7+ years’ experience as a Business Analyst or Subject Matter Expert (SME) including expertise of trade lifecycle, market risk and valuation, CDE data controls, data analysis, business requirement documentation, implementation and UAT testing, through to business adoption
Strong controls mindset, identifying and mitigating risks, communicating and escalating concerns
Demonstrated experience in executing key controls, monitoring control results, identifying and resolving issues
Expertise in markets products across asset classes and associated critical data elements
Attention to detail to capture data accurately, strong data analytical and storytelling skills
Business analysis and change management expertise in delivering complex solutions are essential (preferably including proficiency with project management tools such as JIRA, MS Project)
Excellent oral and written communications skills
must be articulate and persuasive with the judgement and authority to provide insightful commentary to senior stakeholders
Ability to handle complexity, ambiguity and a fast changing, often demanding work environment

Job Responsibility

Design 1LoD controls and associated Target Operating Model (TOM) to improve Price Risk data quality
Perform control current state and gap assessments and identify enhancements needed
Document business requirements to enable the implementation of 1LoD preventative and detective data quality controls
Drive control enhancements related to CDE DQ validations, including supporting the business through UAT and production parallel testing
Lead working groups and/or scrums with stakeholders and technology partners to manage the delivery within the agreed timeline(s)
Execute Price Risk data quality controls as defined in TOM and MCA
Monitor and provide governance and oversight over Price Risk CDE DQ controls, including DQ metrics, insightful project update materials and artifacts
Identify and understand the DQ issues aligned with that data set including end-to-end data flows and controls and ensure these are addressed in the defined target state solution with robust controls

What we offer

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines

Fulltime

ServiceNow Process Engineering Specialist

We are seeking a dedicated and skilled ServiceNow Process Engineering Specialist...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience)
Relevant and recent experience as a Business Analyst with a focus on IT Service Management (ITSM) solutions, particularly ServiceNow
Proven experience in gathering and documenting business requirements, creating user stories, and collaborating with cross-functional teams
Hands-on experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, and Knowledge Management
Strong knowledge of ITIL processes and ServiceNow best practices
Excellent communication, analytical, and problem-solving skills
Experience with ServiceNow reporting and dashboard creation
Ability to work effectively in both independent and team environments
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Strong attention to detail and a proactive approach to problem-solving

Job Responsibility

Collaborate with business stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and improvements
Translate business needs into functional specifications and user stories
Assist in prioritizing requirements based on business needs and technical feasibility
Work with technical teams to design ServiceNow workflows, configurations, and customizations based on business requirements
Work with Service Now Architects to maintain detailed documentation, including functional specifications, process flows, and system architecture diagrams
Analyze existing business processes and workflows to identify areas for improvement and automation
Assist in designing and implementing best practices for process improvements within the ServiceNow platform
Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment throughout the project lifecycle
Provide ongoing support and guidance to business users on ServiceNow capabilities and process changes
Develop test plans, test cases, and execute system testing to ensure solutions meet business requirements

What we offer

Competitive base salary (annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits supporting well-being, living well, and saving well

Fulltime

Change Management and UAT Analyst

Citi

Location:
India , Mumbai

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 24, 2025

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