This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are seeking an analytical and detail-oriented IT professional to champion our technology change control and governance frameworks. Operating within a dynamic service management ecosystem, this role ensures all infrastructure and software updates are meticulously evaluated, authorized, and deployed with zero impact on daily business operations. The ideal candidate will leverage ServiceNow to streamline workflows, facilitate stakeholder communication, and drive continuous improvement across our IT Service Management (ITSM) landscape.
Job Responsibility
Workflow Administration: Manage the end-to-end lifecycle of technology modification requests within ServiceNow, verifying data integrity, completeness, and adherence to proper authorization paths
Meeting Facilitation: Convene and lead regular review board meetings, fostering collaborative discussions between engineering teams and business leaders to evaluate deployment readiness
Risk Mitigation: Actively monitor high-volume deployment schedules to identify potential conflicts, minimize operational risks, and prevent service degradation
Data & Analytics: Utilize Excel and ServiceNow reporting tools to build dashboards, generate trend forecasts, and deliver actionable insights on process performance
Platform Optimization: Gather, document, and validate business requirements for upcoming ServiceNow upgrades, patches, system enhancements, and new feature releases
Cross-Functional Alignment: Collaborate with adjacent ITSM disciplines—including Incident, Problem, Configuration (CMDB), Asset, and Knowledge Management—to ensure cohesive operational workflows
Training & Support: Serve as the subject matter expert for the team, delivering guidance, documentation, and hands-on training to users regarding governance policies and system functionality
Audit Readiness: Maintain rigorous documentation, ensure high data quality within system records, and enforce compliance standards to satisfy internal and external audit requirements
Requirements
Degree in a relevant technical field (e.g., CIS, MIS, Computer Science) or equivalent practical experience
3 to 5 years of hands-on experience in IT Operations or Service Management, with a clear focus on deployment coordination and risk mitigation in enterprise infrastructure environments
Strong foundational understanding of ITIL methodologies and modern operational best practices
Direct, proficient experience navigating the ServiceNow platform, specifically managing workflows within the Change application
Proven ability to build data visualizations, configure dashboards, and interpret system performance metrics (experience with ServiceNow Performance Analytics is a major plus)
Advanced capabilities in Microsoft Excel for data analysis
familiarity with Power BI or similar business intelligence tools is highly desirable
Superior interpersonal skills with the ability to translate technical complexities into clear, actionable updates for both engineering squads and executive leadership
All applicants applying for U.S. job openings must be legally authorized to work in the United States
Nice to have
Experience with ServiceNow Performance Analytics
familiarity with Power BI or similar business intelligence tools
What we offer
Medical, vision, dental, and life and disability insurance