Change Management Analyst, Citi

Citi

Location:
Poland, Warsaw

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The TTS Operations group is looking to hire a senior leader to run end-to-end Business Analysis, testing, and program delivery for the Worldlink products. This position will ensure delivery of the Cross Border Transformation program and manage smooth program delivery, required testing, training, and onboarding for new products and functionality.

Job Responsibility:

Provide technical and operational leadership into the annual book of work
Deliver key strategic projects across the TTS ecosystem and be accountable for meeting delivery dates and targets
Communicating progress of the project(s) to relevant Senior Management
Drive department adherence to Quality Management System
Ensures appropriate testing takes place for all systems delivered as part of each release
Track and monitor project activities against agreed business dates
Identify, track and document issues and risks where appropriate
Ensure documented reviews of project documentation takes place
Ensure Project deliverables are unit and system tested
Communication relating to project updates, status and deliverables
Provide strong analytical, technical, business and/or management expertise to the group.

Requirements:

Proven experience in project management in the financial sector
Experience in Payments, ISO standards, JIRA would be desirable
Ability to manage own projects, adhere to strict deadlines and keep management appraised of updates
Ability to capture detailed requirements from stakeholders and manage these through to delivery
Ability to ensure that group tasks are fulfilled on timely manner and problems are communicated early
Manages many parallel streams of work, with clearly agreed priorities and manage distractions if needed
Proficient in English speaking, reading and writing.

Nice to have:

Experience in Payments, ISO standards, JIRA
Experience in Agile methodologies

What we offer:

Paid Parental Leave Program (maternity and paternity leave)
A supportive workplace for professionals returning to the office from childcare leave
Award-winning pension plan, multisport, holiday allowance
Private Medical Care Program, Group Life Insurance
Consideration for annual discretionary bonus
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines
Mentoring Programs
Socially active employee communities with diverse networking opportunities.

Additional Information:

Job Posted:
November 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Change Management Analyst