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We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
Job Responsibility
Lead change adoption for ND&I transformation initiatives, working closely with Transformation Leads to translate intent into practical, people‑centred change plans
Assess change impacts across roles, processes, skills, behaviours and governance, shaping the right interventions for each stakeholder group
Develop and deliver change strategies and plans (readiness, adoption, reinforcement) tailored to ND&I’s operational environment
Identify adoption risks early and drive proactive mitigation actions to minimise disruption and resistance
Build strong partnership with business leaders, enabling them to champion and role‑model change within their teams
Design and deliver clear, concise and engaging communications to support understanding, alignment and confidence during transformation
Create enablement materials and guidance that help teams transition to new processes, tools and ways of working
Define, track and interpret adoption and behavioural KPIs (usage, compliance, capability uplift, WoW adherence) and provide actionable insights
Embed new ways of working into BAU processes, governance cycles and performance rhythms to ensure change is sustained
Support post‑implementation reviews, validating whether behaviour change has stuck and whether benefits are being realised
Requirements
Strong experience in enterprise or operational change management within complex organisations
Deep understanding of behaviour change principles, adoption drivers and operating model impacts
Ability to turn abstract or strategic change into practical, actionable plans for frontline and operational teams
Skilled in stakeholder engagement, with confidence to challenge constructively where adoption is at risk
Data‑literate: able to define, track and interpret change, usage and behavioural metrics
Experience supporting multiple concurrent initiatives without losing clarity or quality
Proven ability to create clear, audience‑appropriate communications that drive understanding and alignment
Ability to work effectively with Transformation Specialists, SMEs and operational leaders while maintaining role clarity
What we offer
Excellent basic salary plus bonus and Vodafone benefits