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The Veteran Experienced Talent (VET) Program is a 6-week direct hire program dedicated to hiring military talent. Veterans are hired as full-time employees and will receive support and coaching aimed at supporting transition into Wells Fargo. The program includes a two-day Military Orientation led by the Military Talent Strategic Sourcing (MTSS) Team or Learning and Development Facilitators. Weekly professional development sessions are held to ease transition, network, and build camaraderie within the cohort. In addition, VET Program Alumni are available to mentor and support hires. Wells Fargo is seeking a Change Implementation Coordinator. The Change Implementation Coordinator supports newly hired experienced advisors and their teams by transitioning their book of business and providing support and training during the transition period. This position supports these WFA business channels: Private Client Group [PCG], WBS, Wells Fargo Financial Network and First Clearing.
Job Responsibility:
Provide assistance at all levels including onsite account opening, asset transfer, paperwork, account review, and analysis to ensure compliance and identify action items, rejections, and irregularities
Review transition process, forms and documentation, Centralized Asset Transfer call, onsite and remote transition support and training plans
Manage the ongoing relationship with the new advisor and branch during the transition period
Provide onsite and remote training and support to Financial Advisor and support team
Act as subject matter expert and key liaison between the practice, home office support, and business partners including consulting to best serve the new Financial Advisor and client
Provide leadership and guidance to less experienced team members, including onsite shadowing, and ongoing mentoring of new team members
Recommend solutions for complex issues, related to the client, advisor, platform, and process
Assist in maintaining training materials and manuals and quick reference materials
Conduct instructor-led training sessions for newly onboarding advisors and sales associates
Recommend and implement improvements to process and procedures
Requirements:
2+ years of Change Implementation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Served in any branch of the United States military
Excellent verbal, written, and interpersonal communication skills
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Experience providing support to client facing employees
Strong conflict resolution skills
Ability to troubleshoot operational issues
Ability to manage multiple and competing priorities
Ability to work in a time sensitive and often pressured environment
Knowledge and understanding of brokerage industry: products, services, operational policies, systems and procedures
Strong analytical skills with high attention to detail and accuracy
Ability to travel up to 90% of the time
Ability to work nights, weekends, and/or holidays as needed or scheduled
What we offer:
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance