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Join our IT Service Delivery Department at NECSWS as an Change Configuration and Release Analyst. Our team ensures IT services are deployed, monitored, and continually improved for colleagues and customers. You’ll work on the Change, Config & Release Team, managing the lifecycle of changes to internal and external IT systems from planned to emergency. Your role is to assess risks, coordinate stakeholders, and ensure smooth implementation while promoting best practices and continuous improvement.
Job Responsibility:
Review and validate change requests and impact assessments
Host and document change-related calls
Coordinate with internal teams and external departments
Track and manage changes through their lifecycle
Conduct release analysis to assess readiness, dependencies, and risk before deployment
Provide guidance, training, and process improvements
Requirements:
Strong stakeholder engagement and customer-facing experience
Proficiency in Microsoft Excel (data analysis desirable)
Eligible for UK Security Clearance and NPPV3
Nice to have:
Experience in release analysis and/or change analysis, including evaluating release scope, risk, and impact
Knowledge of ITIL methodology and Service Delivery processes
ITIL v4 Certified
What we offer:
Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
25 days paid holiday with the option to buy/sell
4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
A selection of flexible benefits to suit your individual needs