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Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives. Ready to Guide Clients Through Platform Transitions Using Clear Communication and Strategic Messaging? Why This Role Matters: Platform migrations succeed or fail based on how well clients understand what's changing, why it matters, and what they need to do. As our Client Migrations Change Manager, you'll own the external-facing change communications strategy for TPA business migrations to new claims processing platforms and personalized health technology.
Job Responsibility
Develop communication strategy: Create, own, and maintain comprehensive external client communication plans aligned to platform migration phases, milestones, and go-live timelines
Design multi-audience framework: Build communication framework that segments messaging by client type, engagement level, migration tier, and channel preference
Own change communications accountability: Serve as primary point of accountability for client-facing change communications
Produce multi-format content: Draft, edit, and manage high volume of communications across formats
Create tailored messaging: Develop both broad 1-to-many communications and bespoke client-specific communications
Translate technical complexity: Convert technically complex changes into clear, accessible language
Maintain editorial standards: Ensure brand consistency and consistent voice
Assess change impact: Lead external change impact assessments
Identify readiness gaps: Recognize client readiness gaps, communication risk areas, and dependencies
Monitor client sentiment: Track client feedback
Collaborate cross-functionally: Partner with program execution teams, account managers, internal change management, product, and operations teams
Support high-touch clients: Work with account managers to deliver white-glove communication support
Measure communication effectiveness: Monitor and report on communication effectiveness
Report to leadership: Provide regular updates on communication plan execution status
Drive continuous improvement: Identify recurring patterns of client confusion and propose improvements
Document best practices: Build organizational capability by documenting and sharing communication templates
Requirements
Bachelor's degree in Communications, Marketing, Journalism, English, or related field (relevant work experience may replace degree)
5+ years experience in client communications, change communications, or related communications role
Experience in TPA, health plan, benefits administration, or managed care environment preferred
Demonstrated experience developing and executing communication strategies for technology migrations, platform transitions, or digital transformation programs
Proven track record producing communications across multiple formats and channels
Experience managing communications in client-facing B2B services environment with complex stakeholder expectations
Experience supporting claims system migrations, benefits platform transitions, or digital experience redesigns in TPA or health plan setting preferred
Experience partnering with senior leadership
Certification or formal training in change management (Prosci/ADKAR) a plus
Exceptional written communication skills for diverse audiences with varying technical sophistication
Strong strategic communication planning abilities for multi-phase, multi-audience programs
Proficiency drafting communications for email, web, print, presentation, and other delivery modes
Understanding of change impact assessment, readiness planning, stakeholder engagement, and adoption enablement
Strong project management and organizational skills to manage multiple communications workstreams simultaneously under tight deadlines
Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook)
Experience with communication or project management tools a plus
Client relationship acumen to represent organization professionally and empathetically with senior contacts
Nice to have
Experience in TPA, health plan, benefits administration, or managed care environment
Experience supporting claims system migrations, benefits platform transitions, or digital experience redesigns in TPA or health plan setting
Certification or formal training in change management (Prosci/ADKAR)
Experience with communication or project management tools
What we offer
Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions
Unlimited PTO
Mental health support
Retirement planning
Financial protection
Professional development with clear career progression and learning budgets