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Admiral Group Plc Logo Admiral Group Plc · Insurance

Change and Process Improvement Manager

· Job Posted January 21, 2026
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Job Description

We are on the lookout for a dynamic and forward-thinking individual to become part of our Innovation Team within the Travel Claims sector of the business. We seek someone who can question the norm, learn, adapt, and bring new ideas to life. This position is crucial for the success of Travel, as it propels our innovative initiatives and enhances our ability to fundamentally transform our operations, ensuring we meet our growth aspirations.

Job Responsibility

  • Develop and maintain strong relationships with stakeholders to identify opportunities for innovation and improvement and deliver change initiatives
  • Interrogate complex data sets to identify actionable insights, trends and shape innovative solutions that drive continuous improvement
  • Lead projects for new initiatives through the whole project lifecycle, from project initiation through to benefits realisation, ensuring change is delivered effectively and performance is monitored to ensure benefits are achieved
  • Collaborate with various departments to enhance the customer journey and improve the efficiency of claims handlers
  • Plan, prioritise and document projects effectively to manage to time and budget constraints
  • Facilitate and lead regular reviews of existing processes/claims spend to identify potential improvements
  • Monitor and manage cost spend to ensure financial efficiency
  • Build, drive and deliver a strong plan of change initiatives across a range of areas that delivers us an unmatched competitive advantage

Requirements

  • A curious and innovative mindset with a passion for continuous improvement
  • Proven experience in senior stakeholder management, with an ability to engage, challenge and influence with stakeholders at all levels
  • Strong analytical skills with the ability to interpret data, identify trends and act upon results
  • Experience in change/project management and implementing new processes, with the ability to effectively manage multiple projects at once
  • Excellent communication and people skills
  • Able to independently organise, prioritise and manage workload
  • Being brave in proposing new and innovative solutions that haven’t been tried before
  • Highly motivated and ability to work at pace under your own initiative
  • Be resilient to blockers and use ingenuity to overcome and move forward

What we offer

  • Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service
  • 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
  • Option to buy or sell up to an additional five days of annual leave
  • Financial & Mortgage Advice
  • 24-Hour Ecare
  • Cycle to Work Scheme
  • Annual Holiday Allowance
  • Flexible Working
  • Simply Health
  • Private Health Cover
  • Critical Illness Cover
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