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This role is the bridge between digital innovation and user readiness. Reporting to the Change Lead, you will support a major digital transformation focused on enhancing workplace systems and user experience.
Job Responsibility:
Help implement change plans, maintain impact assessments, and track readiness to ensure smooth adoption
Draft, design, and distribute engaging content across emails, SharePoint, Viva, and newsletters
Coordinate workshops, briefings, and "drop-in" clinics to help users navigate new systems
Track KPIs like adoption rates and engagement levels to provide leadership with clear status dashboards
Manage communication calendars and organize the logistics for training and project events
Requirements:
2–3 years in change management or communications, specifically on digital transformation projects
Proficient in MS Office, SharePoint, and Teams
Familiarity with change frameworks like Prosci, ADKAR, or Ford 4D
A Bachelor’s degree in Business, Communications, or a related field
Highly organized, resilient in fast-paced environments, and empathetic toward users facing change
Nice to have:
experience with data visualization tools is a plus