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As the IT Change Analyst you will be responsible for the day-to-day coordination and execution of IT Change Management activities, supporting the Change & Release Lead. You will be protecting production stability while enabling effective delivery across IT and the wider business. The role ensures that change activity is complete, accurate, risk-assessed, and ready for governance review, providing operational assurance, high-quality reporting, and effective stakeholder coordination. Maintain the Forward Schedule of Change, support Post Implementation Review (PIR)-led improvements and policy compliance, providing required support to the Change & Release Lead.
Job Responsibility:
Execute the Change Enablement process, ensuring change records are complete, accurate, and compliant with defined policies and standards
Assess change quality, risk, potential conflicts and readiness, escalating gaps or concerns to the Change & Release Lead as required
Coordinate the lifecycle of changes from submission through to closure
Prepare and support CAB, eCAB, and other change forums through accurate ITSM updates and reporting
Assist the Change & Release Lead in collating information for decision-making and enabling them to chair the change forums
Follow-up on Post Implementation Reviews and track outcomes and actions
Ensure Change & Release Lead has all details to conduct PIRs
Maintain accurate change data and reporting to support Change Enablement best practices
Support the Change & Release Lead to drive continuous improvement to the change process
Requirements:
Experience in an IT change, service management, or operational assurance role
Understanding of change risk, impact, and service stability considerations
Familiarity with ITIL 4 or equivalent service management frameworks
Strong organisational skills and attention to detail
Clear, professional written and verbal communication skills
Confidence to challenge constructively and escalate when required
Analytical and proactive mindset with a focus on continuous improvement
What we offer:
Competitive salary and job-related benefits
Holidays
Pension up to 8% matched
Life insurance up to 4x salary
Company share save scheme
Greencore Qualifications
Exclusive Greencore employee discount platform
Access to a full Wellbeing Centre platform
On the job training and development opportunities to further your career