Change Analyst

• Operate within an ITIL‑aligned framework, using standardised processes to manage technology change efficiently and effectively
• Minimise change‑related incidents, protect service quality, and support the smooth day‑to‑day operation of VodafoneThree and our customers
• Take ownership of the governance of the Change Management process, ensuring all technical changes are thoroughly reviewed, assessed, communicated and accurately closed in line with agreed service level agreements
• Play a key role in driving continuous improvement across change planning and deployment, using defined KPIs to maintain platform stability and deliver a reliable experience for VodafoneThree and its customers

• ITIL v4 Foundation certificate or similar knowledge
• Understanding of Change Management methodology & principles (ITIL or similar)
• Organised and delivery focused, strong planning skills, effective time-management
• Ability to operate within a team and under your own initiative
• Knowledge of mobile and fixed line telecoms advantageous
• Proven ability to build and maintain relationships with key stakeholders, both internally and externally, through strong communication
• Be able to translate complex issues and information into simple, key messages and actions
• Ability to interpret, analyse and present appropriate data to all organisational levels
• To attain enhanced security clearance where the classification of data you are handling or Customer you are working with requires it

Knowledge of mobile and fixed line telecoms

• Excellent basic salary plus bonus and Vodafone benefits
• up to 28 days off plus bank holidays
• paid time for charity work
• discounts
• vouchers
• pension plan
• amazing learning tools
• top-notch parental leave policies