Change Agent, HSBC

HSBC

Location:
Hong Kong, Kowloon City

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

HSBC Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. The role involves capturing and analyzing business requirements, managing product backlogs, enhancing customer experiences, and working with stakeholders across multiple geographies.

Job Responsibility:

Responsible for capturing, analysing and documenting business requirements, creation of epics and writing user stories and managing product backlog
Support with the translation of business requirements and designs into more detailed functional requirement
Creates analysis of customer journeys, current and future business process flow, and product functionality
Support the business owner to prioritise product backlog by providing insight based on business knowledge, investigations, and analysis
Responsible for investigating operational issues, and new opportunities to boost efficiency
Provide initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business / change impact
Manage the delivery of complex external and internal customer experience enhancement initiatives from design through to release
Work directly with various stakeholders across multiple geographies, such as Product Owners, Business Analysts, technology, and Digital teams to produce accurate delivery estimates and manage the transition from analysis through to design and delivery
Ensure risks and issues are identified and managed closely and remove project delivery blockers

Requirements:

Knowledge of Wealth Management, Private Banking and related business flows and project delivery experience will be an advantage
Extensive experience in gathering business requirements and conducting design activity, with a mix of business, operations and technology focused projects
Sound judgmental skills to identify and resolve problems
Ability to adopt a growth mindset and proactively identify and bring about change opportunities
Great sense of ownership and servicing mindset to ensure efficient and effective change process
University graduate in related disciplines or other relevant qualifications

What we offer:

Flexible working
Continuous professional development
Inclusive and diverse environment

Additional Information:

Job Posted:
September 23, 2025

Expiration:
October 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Change Agent

HSBC

Location:Hong Kong, Kowloon City

Category:Finance

Contract Type:Employment contract