Change Agent (Transformation), HSBC

HSBC

Location:
Hong Kong, Kowloon City

Category:
Consulting

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing customers borderless banking and world-class wealth management through mobile-first capabilities. The role requires capturing and analyzing business requirements, investigating operational issues, and managing the delivery of customer experience initiatives.

Job Responsibility:

Responsible for capturing, analysing and documenting business requirements, creation of epics and writing user stories and managing product backlog
Support with the translation of business requirements and designs into more detailed functional requirement
Creates analysis of customer journeys, current and future business process flow, and product functionality
Support the business owner to prioritise product backlog by providing insight based on business knowledge, investigations, and analysis
Responsible for investigating operational issues, and new opportunities to boost efficiency
Provide initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business/change impact
Manage the delivery of complex external and internal customer experience enhancement initiatives from design through to release
Work directly with various stakeholders across multiple geographies, such as Product Owners, Business Analysts, UI & UX Designers, technology, and Digital teams to produce accurate delivery estimates and manage the transition from analysis through to design and delivery
Ensure risks and issues are identified and managed closely and remove project delivery blockers
Drive all stakeholders to deliver on time and to the required quality standards
Contribute to post implementation reviews to demonstrate success and progress of projects
Develop various project documentation to stakeholders (e.g., Project Plan, Status Report, Implementation checkpoints, training document, user manual and communication)
Supporting the delivery production line (development, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers

Requirements:

Knowledge of Wealth Products (Stocks, Bonds, Structured Products, and FX) and related trade flows and project delivery experience will be an advantage
Extensive experience in gathering business requirements and conducting design activity, with a mix of business, operations and technology focused projects
Proven ability to work across regions whilst maintaining a global perspective
Sound judgmental skills to identify and resolve problems
Ability to adopt a growth mindset and proactively identify and bring about change opportunities
Great sense of ownership and servicing mindset to ensure efficient and effective change process
University graduate in related disciplines or other relevant qualifications
Effective communication, inter-personal and negotiating skills
Excellent decision making and problem-solving ability

What we offer:

Flexible working
Opportunities to grow within an inclusive and diverse environment
Continuous professional development

Additional Information:

Job Posted:
April 30, 2025

Expiration:
May 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Change Agent (Transformation)

HSBC

Location:Hong Kong, Kowloon City

Category:Consulting

Contract Type:Employment contract