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CF Technical Support Quality Coach German Speaker (VOIS)

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Vodafone

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Location:
Egypt , Giza

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Technical Support Quality Coach to support the Customer Fulfilment function within TV and Fixed Network services. In this role, you will enable consistent service excellence by coaching team members, strengthening technical capability, and driving improvements across operational and quality KPIs. This opportunity is ideal for someone who enjoys developing others, analysing performance trends, and contributing to continuous improvement within a technical operations environment

Job Responsibility:

  • Develop and maintain structured technical learning paths aligned to Customer Fulfilment KPIs and troubleshooting standards
  • Identify knowledge gaps, analyse training needs, and design targeted development plans
  • Conduct regular quality and performance reviews to ensure operational and quality standards are consistently met
  • Provide ongoing technical coaching and mentoring, supported by monthly individual performance and quality reports
  • Support new joiners through mentoring and coaching to ensure a smooth transition from learning to live operations
  • Ensure technical information and processes remain accurate, current, and effective for customer support
  • Contribute ideas for process optimisation and automation in line with technology updates

Requirements:

  • Fluent in German (written and spoken) at a minimum C1 level, with a very good level of spoken English
  • Strong coaching and mentoring capability, able to support others in developing technical confidence and performance
  • Experienced in troubleshooting and operational environments, with 1–4 years’ relevant exposure
  • Analytical and confident in presenting insights and performance findings clearly
  • A strong communicator who collaborates effectively across teams
  • Holding, or working towards, certifications such as CCNA or Six Sigma is advantageous

Nice to have:

Holding, or working towards, certifications such as CCNA or Six Sigma is advantageous

What we offer:
  • Exposure to complex TV and Fixed Network technologies within a global organisation
  • The opportunity to shape technical capability and quality standards across a Customer Fulfilment team
  • A collaborative working environment that values knowledge-sharing and continuous improvement

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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