Certifications & Credential Manager, Customer Education Job at Harvey

Certifications & Credential Manager, Customer Education

Harvey is building a world-class customer education ecosystem, and Harvey Academ...

Location

United States , New York

Salary:

94000.00 - 126000.00 USD / Year

Harvey

Expiration Date

Until further notice

Requirements

Certification Program Leadership: 4+ years of experience leading certification programs for SaaS, AI, or other complex technical products serving enterprise or professional users.
Professional Services Credentialing: Experience designing certifications, credentials, or education programs for professional services audiences, including familiarity with continuing education or industry partnership models. Experience in the legal sector is a strong plus.
Program Scaling and Assessment: Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives.
Learning and Credibility Expertise: Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity.
Cross-Functional Collaboration: Experience working effectively with Product, Support, and Go-to-Market teams.
Platform Proficiency: Hands-on experience with relevant certification, LMS, or credentialing platforms (e.g., Skilljar, Credly).

Job Responsibility

Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments
Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases
Design and manage assessments, including exams, practical evaluations, and credential requirements
Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly
Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value
Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support
Evaluate and manage certification platforms or LMS tools as needed
Establish governance, quality standards, and review cycles to ensure credibility and consistency of credentials
Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact
Explore opportunities for advanced, role-based, or partner certifications over time

What we offer

Offers Equity
Offers Bonus
Comprehensive health, dental and vision coverage
retirement benefits (401k match up to 4%)
flexible PTO

Fulltime

Certifications & Credential Manager, Customer Education

Harvey is building a world-class customer education ecosystem, and Harvey Academ...

Location

United States , San Francisco

Salary:

94000.00 - 126000.00 USD / Year

Harvey

Expiration Date

Until further notice

Requirements

Certification Program Leadership: 4+ years of experience leading certification programs for SaaS, AI, or other complex technical products serving enterprise or professional users
Professional Services Credentialing: Experience designing certifications, credentials, or education programs for professional services audiences, including familiarity with continuing education or industry partnership models. Experience in the legal sector is a strong plus
Program Scaling and Assessment: Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives
Learning and Credibility Expertise: Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity
Cross-Functional Collaboration: Experience working effectively with Product, Support, and Go-to-Market teams
Platform Proficiency: Hands-on experience with relevant certification, LMS, or credentialing platforms (e.g., Skilljar, Credly)
Adaptability: Comfortable and effective operating in a fast-paced environment with frequent product releases and changes
Program Ownership: Highly organized, detail-oriented, and capable of managing complex programs autonomously from start to finish
Data-Driven: Mindset and experience in utilizing data to measure learning outcomes and assess overall program effectiveness
Communication: Excellent written and verbal communication skills

Job Responsibility

Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments
Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases
Design and manage assessments, including exams, practical evaluations, and credential requirements
Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly
Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value
Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support
Evaluate and manage certification platforms or LMS tools as needed
Establish governance, quality standards, and review cycles to ensure credibility and consistency of credentials
Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact
Explore opportunities for advanced, role-based, or partner certifications over time

What we offer

Offers Equity
Offers Bonus
Comprehensive health, dental and vision coverage
retirement benefits (401k match up to 4%)
flexible PTO

Fulltime

Senior Field Reimbursement Specialist

Under general supervision of a Senior Manager, the Sr Field Reimbursement Specia...

Location

United States , Remote

Salary:

100700.00 - 155100.00 USD / Year

Cencora

Expiration Date

Until further notice

Requirements

Experience related and progressively responsible in a medical practice, private or third-party reimbursement arena, or pharmaceutical industry in sales, managed care, or clinical support
Experience within healthcare provider support such as a physician practice, patient assistance program or similar pharmaceutical/biological support program experience preferred
Bachelor’s degree preferred
Minimum of 7 years of experience
Candidates must possess a Prior Authorization Certification Specialist (PACS) credentials from an industry approved licensing body, or obtain certification within the first six months of employment
Ability to effectively manage multiple client relationships and customer
Ability to manage and support external meetings, presentations, and client interactions
Ability to lead and work in a matrix environment
Proven teamwork and collaboration skills with a demonstrated record of accomplishment of working in highly matrixed and cross-functional organizations
Ability to manage multiple tasks, timelines, expenses, and other activities necessary to fulfill the roles and responsibilities of a Field Reimbursement Specialists

Job Responsibility

Plan and engage with customers, leveraging client approved resources, to educate on access and reimbursement topics relevant to assigned client’s product
Track progress and evaluate results of assigned activities
Recommends changes in procedures
Lead or direct more complex projects or certain aspects of projects
Operates with reasonable latitude for un-reviewed action or decision
Work within a matrix environment to collaborate with internal and external stakeholders to secure optimized patient access and provide appropriate education through a focused effort on healthcare providers in community, institutional, and academic medical settings
Manage daily activities that support appropriate patient access to our client’s products in the provider offices and healthcare institutions, working as a liaison to other patient assistance and reimbursement support services offered by our clients
Review patient insurance benefit options with appropriate authorizations
Validate prior authorization requirements
Understanding of Specialty Pharmacy processes

What we offer

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

Customer Service Representative

We are looking for a motivated and detail-oriented Customer Service Representati...

Location

United States , East Lansing

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, help desk, or administrative roles, preferably in the healthcare sector
Knowledge of physician certification or medical credentialing processes is an advantage
Strong verbal and written communication skills
Detail-oriented with the ability to provide effective solutions
Proficient in Microsoft Office and customer management systems
Courteous demeanor with a focus on delivering excellent service
Ability to handle inbound and outbound customer calls efficiently

Job Responsibility

Assist healthcare professionals with certification applications, tracking credentials, and submitting required documentation
Respond to inquiries promptly, offering solutions and ensuring a positive customer experience
Collaborate with internal teams to address complex issues and stay informed about policy updates
Maintain accurate records of customer interactions and resolutions using company systems
Educate users on certification eligibility, renewal procedures, and documentation requirements
Escalate unresolved concerns to appropriate departments for further assistance
Develop and contribute to training materials, FAQs, and process improvements to enhance customer support

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Field Reimbursement Specialist

Field Reimbursement Specialists (FRSs) are responsible for providing field suppo...

Location

United States

Salary:

88700.00 - 126940.00 USD / Year

Cencora

Expiration Date

Until further notice

Requirements

High School Diploma/GED required
Bachelor's degree or specific Practice Management experience preferred
Project management skills
Experience with extensive travel
Prior Authorization Certification Specialist (PACS) credentials from an industry approved licensing body, or obtain certification within the first six months of employment
Ability to conduct field-based reimbursement and access support, education, and consultation
Understands the dynamics of Specialty Pharmacy vs. Specialty Distribution
Broad understanding of the physician buy-and-bill model vs. assignment of benefits to alternate sites of care
Experience in revenue cycle, buy and bill (including billing with miscellaneous J-code), formulary, benefit investigations, prior authorization, coding, and appeals processes
Deep understanding of medical and pharmacy benefits/policies

Job Responsibility

Provide field support for patient access to client’s specified products through interaction with the client’s patient support program and provider customers
Provide expertise and advanced skills to resolve complex patient access and provider reimbursement issues
Provide educational services across a variety of healthcare provider sites of care
Work directly with the provider and their office support staff
Interact with other reimbursement and patient support services provided by clients
Plan and engage with customers, leveraging client approved resources, to educate on access and reimbursement topics
Manage daily activities that support appropriate patient access to our client’s products in the provider offices
Work as a liaison to other patient assistance and reimbursement support services offered by our clients
Travel weekly, which could include overnight, to healthcare offices within a designated territory
Educate provider office staff and practice managers on logistics needed to support client product

What we offer

Medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions

Fulltime

Clinical Services Manager

Proclinical is seeking a Clinical Services Manager to join a dynamic team in Lon...

Location

United Kingdom , London

Salary:

Not provided

Proclinical

Expiration Date

Until further notice

Requirements

Bachelor's degree required
Professional credentials or certifications such as Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN) are preferred
Experience in training or managing insulin pump patients is highly desirable
Strong presentation and interpersonal communication skills
Self-motivated, flexible, and able to work independently with minimal supervision
Proven ability to collaborate effectively within a commercial team
Familiarity and credibility within the diabetes community are advantageous
Proficiency in computer systems and tools
Valid driver's license and willingness to travel regularly within the assigned geographic area, including occasional overnight stays

Job Responsibility

Promote the benefits of insulin pump therapy and provide education on product usage to healthcare providers and patients through group or individual sessions
Collaborate with sales, customer care, and managed care teams to achieve sales objectives
Support key accounts and maintain accurate records of interactions in Salesforce
Assign or conduct patient training sessions based on business needs, cost considerations, and timeliness
Deliver product demonstrations to patients and healthcare professionals
Provide field-based feedback to management regarding customer and healthcare provider training
Complete administrative tasks promptly and efficiently
Perform additional duties as required

Fulltime

Clinical Educator II - Travel

The Clinical Educator II – Travel ensures that Sterile Processing staff, both in...

Location

United States , Lexington

Salary:

78200.00 - 101200.00 USD / Year

STERIS

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
5+ years training experience required
5+ years Sterile Processing experience required
CRCST (HSPA) or CSPDT (CBSPD) certification required
CER (HSPA) or CFER (CBSPD) certification required
CIS (HSPA) or CSIS (CBSPD) or CST (NBSTSA) certification required
Must maintain certification by completing 12 Continuing Education Credit Hours each year
Must maintain valid driver’s license, vehicle insurance and be available to operate a vehicle as needed to meet travel requirements
Must be able to travel across the US and pass the Customer’s background and medical standards for credentialing purposes

Job Responsibility

Design and implement comprehensive training plans aligned with facility priorities and individual staff development needs
Collaborate with contracted facilities to ensure every team member is trained to excel at all required competency levels
Assess sterile processing staff performance against policies and standard work—identify gaps and deliver impactful training to close them
Jump into action with new hire orientation and hands-on training, guided by the Education Management Team or operations leadership
Keep training records, education files, and competency documentation organized, accurate, and up to date
Maintain a sharp eye on employee certifications and skill levels in the company database—ensuring alignment with job responsibilities
Be the go-to expert on multi-specialty instrumentation and a trusted resource for SPD staff
Lead re-education efforts and communicate clearly when performance issues arise in the OR or during tray audits
Conduct targeted assessments and deliver training that directly addresses identified deficiencies
Drive continuous learning by delivering in-services at a cadence set by the Education Manager or leadership

What we offer

Bonus participation
Comprehensive and competitive benefits portfolio

Fulltime

Customer Service Representative

We are looking for a skilled and success-driven Customer Service Representative ...

Location

United States , East Lansing

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in customer service, help desk, or administrative roles, preferably in the healthcare or medical field
Knowledge of physician certification processes or medical credentialing is a plus
Exceptional verbal and written communication skills
Strong attention to detail and a proactive approach to problem-solving
Proficiency in Microsoft Office and familiarity with ticketing systems or similar software
Detail-oriented and customer-focused demeanor with a commitment to quality service
Ability to manage multiple tasks effectively in a fast-paced environment
Willingness to adapt and learn about industry-specific processes and requirements

Job Responsibility

Assist healthcare professionals with navigating certification applications, tracking credentials, and submitting necessary documentation
Respond promptly to inquiries, providing clear and accurate information to ensure a positive customer experience
Troubleshoot and resolve issues related to physician certification processes, escalating complex cases when necessary
Collaborate with internal teams to stay informed about policy updates and ensure consistent communication with clients
Maintain detailed records of customer interactions and resolutions in the company’s system
Educate users on eligibility requirements, renewal deadlines, and specific certification procedures
Contribute to the creation of educational materials, including FAQs and training content, to improve customer understanding
Support continuous improvement by identifying opportunities to enhance processes and customer service practices
Ensure compliance with regulatory standards while delivering exceptional assistance to healthcare professionals

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Certifications & Credential Manager, Customer Education

Harvey

Location:

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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