Certifications & Credential Manager, Customer Education Job at Harvey

Certifications & Credential Manager, Customer Education

Harvey is building a world-class customer education ecosystem, and Harvey Academ...

Location

United States , San Francisco

Salary:

94000.00 - 126000.00 USD / Year

Harvey

Expiration Date

Until further notice

Requirements

Certification Program Leadership: 4+ years of experience leading certification programs for SaaS, AI, or other complex technical products serving enterprise or professional users
Professional Services Credentialing: Experience designing certifications, credentials, or education programs for professional services audiences, including familiarity with continuing education or industry partnership models. Experience in the legal sector is a strong plus
Program Scaling and Assessment: Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives
Learning and Credibility Expertise: Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity
Cross-Functional Collaboration: Experience working effectively with Product, Support, and Go-to-Market teams
Platform Proficiency: Hands-on experience with relevant certification, LMS, or credentialing platforms (e.g., Skilljar, Credly)
Adaptability: Comfortable and effective operating in a fast-paced environment with frequent product releases and changes
Program Ownership: Highly organized, detail-oriented, and capable of managing complex programs autonomously from start to finish
Data-Driven: Mindset and experience in utilizing data to measure learning outcomes and assess overall program effectiveness
Communication: Excellent written and verbal communication skills

Job Responsibility

Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments
Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases
Design and manage assessments, including exams, practical evaluations, and credential requirements
Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly
Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value
Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support
Evaluate and manage certification platforms or LMS tools as needed
Establish governance, quality standards, and review cycles to ensure credibility and consistency of credentials
Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact
Explore opportunities for advanced, role-based, or partner certifications over time

What we offer

Offers Equity
Offers Bonus
Comprehensive health, dental and vision coverage
retirement benefits (401k match up to 4%)
flexible PTO

Fulltime

Certifications & Credential Manager, Customer Education

Harvey is building a world-class customer education ecosystem, and Harvey Academ...

Location

United States , New York

Salary:

94000.00 - 126000.00 USD / Year

Harvey

Expiration Date

Until further notice

Requirements

Certification Program Leadership: 4+ years of experience leading certification programs for SaaS, AI, or other complex technical products serving enterprise or professional users.
Professional Services Credentialing: Experience designing certifications, credentials, or education programs for professional services audiences, including familiarity with continuing education or industry partnership models. Experience in the legal sector is a strong plus.
Program Scaling and Assessment: Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives.
Learning and Credibility Expertise: Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity.
Cross-Functional Collaboration: Experience working effectively with Product, Support, and Go-to-Market teams.
Platform Proficiency: Hands-on experience with relevant certification, LMS, or credentialing platforms (e.g., Skilljar, Credly).

Job Responsibility

Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments
Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases
Design and manage assessments, including exams, practical evaluations, and credential requirements
Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly
Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value
Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support
Evaluate and manage certification platforms or LMS tools as needed
Establish governance, quality standards, and review cycles to ensure credibility and consistency of credentials
Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact
Explore opportunities for advanced, role-based, or partner certifications over time

What we offer

Offers Equity
Offers Bonus
Comprehensive health, dental and vision coverage
retirement benefits (401k match up to 4%)
flexible PTO

Fulltime

Customer Success Manager - Pathways for Progress

Location

United Kingdom

Salary:

Not provided

TM Forum

Expiration Date

Until further notice

Requirements

Operations & Customer Success: Proven experience in an operational, customer success, or programme coordination role — ideally in an education, membership, SaaS or professional services environment.
Data & Reporting: Strong attention to detail
able to work across multiple systems, reconcile discrepancies, and produce accurate, trusted reports for internal and external stakeholders.
Member or Learner Support: Track record of handling high volumes of queries with efficiency and empathy, and improving the support experience through clear communication.
Cross-Functional Collaboration: Comfortable working across IT, marketing, sales and product teams — acting as an operational bridge between technical and non-technical functions.
Platforms & Tools: Familiarity with CRM and marketing automation tools (Salesforce, Marketo or equivalent), LMS platforms, Excel, Powerpoint and digital credentialling tools. Able to learn new systems quickly, with a focus on utilizing latest, evolving AI assistant tooling to expedite and automate tasks and solutions

Job Responsibility

Own the inbound query queue across both education and P4P - triaging and resolving member questions about belt status, points, learner access, enrolment, and certification issues. Acknowledge within one working day
route escalations to IT, data, or Engagement Manager teams as appropriate.
Create clear, empathetic communication to learners and members - including step-by-step access guidance, certification instructions, and responses to data or points discrepancies.
Support enterprise customers with enrolment, licence management, extensions and expiration - ensuring learners have timely, correct access aligned with contractual terms.
Support strategic enterprise training customers post-sale, driving adoption, engagement, reporting and renewal readiness to maximize long-term customer value and retention
Maintain data accuracy across both the P4P points and belt system and the education platform - running regular checks, investigating anomalies, and working with IT and data teams to resolve discrepancies at source.
Produce accurate certification progress reports for enterprise customers and internal stakeholders - reconciling certification data from our LMS with Salesforce and Accredible credentialling platform data, and resolving inconsistencies before reports are shared.
Lead the annual P4P belt recalculation process - coordinating with the data team, briefing Marketing Ops in advance, and reviewing outbound messaging for move-up, at-risk and drop-down scenarios.
Act as the operational bridge between E&C and IT, learning vendors, and marketing platforms - escalating and tracking platform issues that affect learner access or programme data, and communicating clearly with members during disruptions.
Own the Accredible digital credentialling relationship from an E&C perspective - ensuring credentials are issued accurately and on time, and that GDPR suppression sync between Marketo and Accredible is maintained.

New

Personal Trainer

The Fitness Coach represents 24 Hour Fitness to members and clients by deliverin...

Location

United States , Portland

Salary:

Not provided

24 Hour Fitness

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator Certifications (AED) received through in person training required
Degree in a related field or current certification through at least one nationally accredited industry associations
Specialized fitness credentials preferred or equivalent work experience or education in specialized function
1+ years of experience as a Personal Trainer or Fitness Coach
Holistic fitness program design and consultation experience preferred, but not required
Understand principles of physical fitness and proper exercise technique
Ability to communicate clearly and concisely, both verbally and in writing
Ability to adjust and operate fitness equipment
Ability to perform a variety of exercise routines

Job Responsibility

Design and deliver comprehensive fitness programs based on clients' goals that include appropriate exercise selections, programs that include varied fitness offerings, general nutrition guidelines and teaching a fitness lifestyle
Inform clients of fitness tools available to assist them in achieving their goals
Set expectations and hold clients accountable to their comprehensive fitness programs through goal setting, follow up discussions and track progress
Demonstrate safe and proper exercise techniques to clients
Arrive on time, prepared and enthusiastic while being attentive for every training appointment and or group session
Meet minimum productivity expectations servicing clients and group sessions
Increase member group training sessions and attendance through strong teaching skills and ability to connect with and motivate others with a wide variety of fitness levels
Assist in member service activities such as fitness seminars, training days, and deliver a positive fitness experience to members and guests through complimentary fitness assessments
Build and generate a strong fitness business through new client acquisition and retention
Effective onboarding of new members and clients by providing professional recommendations to help acclimate to a fitness lifestyle

Parttime

New

Nurse Manager Operating Room

The Clinical Nursing Manager is responsible for the management of clinical nursi...

Location

United States , Colorado Springs

Salary:

48.04 - 83.48 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

3 years RN experience, required
1-year clinical leadership experience, required
High School GED required
A degree in nursing (BSN or MSN), required
Masters Degree preferred
Current RN License to practice in state of employment as applicable, required
BLS through the American Heart Association
Must sit for appropriate board certification within six months of hire or transfer into the role
Certification must be passed/obtained within two years of hire or transfer into the role
Clinical and/or Leadership certification required within 6 months of hire or transfer

Job Responsibility

Management of clinical nursing practices and patient care delivery on the assigned unit(s)
management of human, fiscal, material, support and systems resources while achieving and maintaining the goals of a unit or department by focusing on the unit or department’s daily operations
demonstrates a high level of integrity, willingness to take on new challenges and prioritizes associate engagement
consistently promotes a positive work environment by being visible and available to all levels of staff and customers
supports associate development needs with an emphasis on evidence-based practice and education

What we offer

health/dental/vision
FSA
matching retirement plans
paid time off
tuition assistance
adoption assistance
medical
prescription drug
life insurance
paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually)

Fulltime

New

Nurse Manager ICU

The Medical Intensive Care Unit at Longmont United Hospital is a Medical/Surgica...

Location

United States , Longmont

Salary:

48.04 - 83.48 USD / Hour

American Nursing Care

Expiration Date

Until further notice

Requirements

3-5 years of ICU RN experience, required
1-year clinical leadership experience, required
High School GED required
A degree in nursing (BSN or MSN), required
Masters Degree preferred
Current RN License to practice in state of employment as applicable, required
ICU leadership experience, preferred
CCRN certification, preferred
BLS through the American Heart Association
Must sit for appropriate board certification within six months of hire or transfer into the role. Certification must be passed/obtained within two years of hire or transfer into the role.

Job Responsibility

The Clinical Nursing Manager is responsible for the management of clinical nursing practices and patient care delivery on the assigned unit(s). The role functions include management of human, fiscal, material, support and systems resources while achieving and maintaining the goals of a unit or department by focusing on the unit or department’s daily operations.
The Clinical Nursing Manager role demonstrates a high level of integrity, willingness to take on new challenges and prioritizes associate engagement.
This position consistently promotes a positive work environment by being visible and available to all levels of staff and customers.
The Clinical Nursing Manager supports associate development needs with an emphasis on evidence-based practice and education.

What we offer

health/dental/vision
FSA
matching retirement plans
paid time off
tuition assistance
adoption assistance
medical
prescription drug
dental
vision plans

Fulltime

New

Registered Dietitian I

Aramark Student Nutrition provides food and nutrition services to over 350 schoo...

Location

United States , Camden

Salary:

78000.00 - 88000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Registered Dietitian Nutritionist, or RDN Eligible within 6 months of hire
Completed a minimum of a bachelor’s degree and course work accredited or approved by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) of the Academy of Nutrition and Dietetics
Registered Dietitian with Commission on Dietetic Registration (CDR): Successful completion of internship program (ACEND), satisfactory score on an exam, plus fulfillment of continuing education requirements
Maintain applicable additional certifications, registrations, licenses, or credentials
Ability to maintain a friendly, efficient, positive customer service attitude toward customers, clients, and co-workers
Effective verbal and written communication skills
Ability to work independently, be self-motivated, and problem solve with little oversight or direction
Knowledge of PC applications required and previous experience with food production systems preferred

Job Responsibility

Plan all Child Nutrition menus utilizing a menu planning software in accordance with USDA guidelines and Aramark menu strategy
Maintains required documentation for USDA, state, local, client guidelines related to meal services (i.e. Nutrient Analysis of menu, CN/PFS labels, USDA Workbooks, etc.)
Coordinating use of USDA Foods/Commodities within menus
Supporting with annual USDA Foods orders
Supports Food Management Process, oversees purchasing compliance & accuracy to menu, as needed supporting reviewing food orders
Manages vendor/supplier relationships to ensure accurate stocking, availability, and delivery of food items
Visits school cafes on a regular basis to assess operations utilizing audit tools (Controlling Food Cost, School Allergen Readiness Plan, Administrative Review Preparedness)
Assists with new employee training in areas such as adhering to food safety standards, menu & recipe compliance, and portioning
Provide support and assistance to students who require accommodation for dietary needs or food allergies, may include menu development and training of front-line associates
Support adherence to all client nutrition & wellness policies and contract requirements

What we offer

Medical
Dental
Vision
Work/life resources
Retirement savings plans like 401(k)
Paid days off such as parental leave
Disability coverage

Fulltime

New

Assistant Director of Admissions, Transfer Application Review

Under the general supervision of the Associate Director of Admissions, the Assis...

Location

United States , La Jolla

Salary:

90000.00 - 111300.00 USD / Year

UC San Diego

Expiration Date

July 08, 2026

Requirements

Experience conducting independent and unsupervised individual evaluations and assessments, and providing admission counseling for pre-admission applicants who have been admitted, deferred, or currently registered, high school and community college counselors, college advisors, directors of advising, military recruiters, and others
Advanced and comprehensive knowledge of academic programs, including curricula, admissions requirements, and financial aid programs, at colleges / universities and specifically at UC. Knowledge of global issues as they pertain to transfer students pursuing higher education in the United States
Expert knowledge of federal data privacy policies (such as FERPA) and records retention mandates, with the ability to rapidly interpret complex institutional policies (such as UCOP and UCSD regulations). Demonstrated ability to establish, audit, and enforce processing protocols that ensure total data integrity and the secure handling of official student transcripts and coursework validation
Advanced knowledge of tertiary-level foreign credentials, secondary school records, study abroad programs and policies, and the knowledge of major educational systems of the world. Demonstrated experience researching, analyzing and interpreting documents from foreign educational systems, including transcripts, grading systems and curricula. Proven ability to recognize inconsistencies in academic records, specifically in the areas of falsification, duplication of course content and repetition
Advanced knowledge and understanding of UC, and the ability to interpret and communicate policies and procedures to prospective students and the public. Knowledge of University policies and procedures relating to the Registrar, financial aid, student affairs, academic departments and Colleges. Proven ability to provide expert advice on transfer admissions to other admissions staff, students, parents, high school and college counselors, and the general public
Advanced knowledge of project management, including program design, implementation, and evaluation. Knowledge of human resources management policies with the ability to monitor, evaluate, and document human resources issues and performance. Ability to manage budgets, provide accurate accounting of expenditures, analyze and interpret reports, and formulate recommendations. Ability to analyze data, including return on investment, to assess the efficacy of evaluation, outreach, and recruitment programs
Advanced knowledge and experience working with a diverse student population. Ability to interact effectively with a diverse group of staff on campus, and off-campus counselors, administrators, multicultural and non-traditional students populations
Proven skill to independently plan, monitor, and evaluate high-volume processing workflows and staff performance. Demonstrated ability to utilize specialized tracking tools to identify operational gaps, target inefficiencies, and implement process adjustments that ensure productivity and business continuity
Advanced ability to establish and maintain cooperative relationships with schools, universities, community organizations, and other institutions
Advanced ability to develop recruitment programs and design effective materials. Ability to organize, plan, and implement information, outreach, and recruitment programs for transfer students, counselors, and parents

Job Responsibility

Responsible for planning, design, and implementation of all activities related to the review of transfer applications, processing of transcripts and test scores, validation of student records and awarding academic credit for coursework from two and four year institutions and exams
Implementing training and certification along with quality control measures
Oversee the day-to-day operations, monitor progress and make recommendations on program improvements
Train, supervise, and determine the goals and expectations of subordinates responsible for executing tasks associated with reviewing undergraduate applications for admission
Recruiting, hiring, and training a team of temporary data entry support staff, student assistants, and external application reviewers
Implementing policies that directly affect subordinate staff
Participate in the development and implementation of complex policies and procedures
Maintain knowledge of industry best practices
Represent the Office of Admissions in meetings and committees
Counsel and advise the public on admission-related issues

Fulltime

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Certifications & Credential Manager, Customer Education

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