Certifications & Credential Manager, Customer Education Job at Harvey (New York)

New

Certifications & Credential Manager, Customer Education

Harvey is building a world-class customer education ecosystem, and Harvey Academ...

Location

Salary:

94000.00 - 126000.00 USD / Year

Harvey

Expiration Date

Until further notice

Requirements

Certification Program Leadership: 4+ years of experience leading certification programs for SaaS, AI, or other complex technical products serving enterprise or professional users
Professional Services Credentialing: Experience designing certifications, credentials, or education programs for professional services audiences, including familiarity with continuing education or industry partnership models. Experience in the legal sector is a strong plus
Program Scaling and Assessment: Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives
Learning and Credibility Expertise: Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity
Cross-Functional Collaboration: Experience working effectively with Product, Support, and Go-to-Market teams
Platform Proficiency: Hands-on experience with relevant certification, LMS, or credentialing platforms (e.g., Skilljar, Credly)
Adaptability: Comfortable and effective operating in a fast-paced environment with frequent product releases and changes
Program Ownership: Highly organized, detail-oriented, and capable of managing complex programs autonomously from start to finish
Data-Driven: Mindset and experience in utilizing data to measure learning outcomes and assess overall program effectiveness
Communication: Excellent written and verbal communication skills

Job Responsibility

Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments
Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases
Design and manage assessments, including exams, practical evaluations, and credential requirements
Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly
Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value
Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support
Evaluate and manage certification platforms or LMS tools as needed
Establish governance, quality standards, and review cycles to ensure credibility and consistency of credentials
Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact
Explore opportunities for advanced, role-based, or partner certifications over time

What we offer

Offers Equity
Offers Bonus
Comprehensive health, dental and vision coverage
retirement benefits (401k match up to 4%)
flexible PTO

Fulltime

New

Certifications & Credential Manager, Customer Education

Harvey is building a world-class customer education ecosystem, and Harvey Academ...

Location

United States , San Francisco

Salary:

94000.00 - 126000.00 USD / Year

Harvey

Expiration Date

Until further notice

Requirements

Certification Program Leadership: 4+ years of experience leading certification programs for SaaS, AI, or other complex technical products serving enterprise or professional users
Professional Services Credentialing: Experience designing certifications, credentials, or education programs for professional services audiences, including familiarity with continuing education or industry partnership models. Experience in the legal sector is a strong plus
Program Scaling and Assessment: Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives
Learning and Credibility Expertise: Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity
Cross-Functional Collaboration: Experience working effectively with Product, Support, and Go-to-Market teams
Platform Proficiency: Hands-on experience with relevant certification, LMS, or credentialing platforms (e.g., Skilljar, Credly)
Adaptability: Comfortable and effective operating in a fast-paced environment with frequent product releases and changes
Program Ownership: Highly organized, detail-oriented, and capable of managing complex programs autonomously from start to finish
Data-Driven: Mindset and experience in utilizing data to measure learning outcomes and assess overall program effectiveness
Communication: Excellent written and verbal communication skills

Job Responsibility

Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments
Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases
Design and manage assessments, including exams, practical evaluations, and credential requirements
Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly
Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value
Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support
Evaluate and manage certification platforms or LMS tools as needed
Establish governance, quality standards, and review cycles to ensure credibility and consistency of credentials
Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact
Explore opportunities for advanced, role-based, or partner certifications over time

What we offer

Offers Equity
Offers Bonus
Comprehensive health, dental and vision coverage
retirement benefits (401k match up to 4%)
flexible PTO

Fulltime

Customer Service Representative

We are looking for a motivated and detail-oriented Customer Service Representati...

Location

United States , East Lansing

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, help desk, or administrative roles, preferably in the healthcare sector
Knowledge of physician certification or medical credentialing processes is an advantage
Strong verbal and written communication skills
Detail-oriented with the ability to provide effective solutions
Proficient in Microsoft Office and customer management systems
Courteous demeanor with a focus on delivering excellent service
Ability to handle inbound and outbound customer calls efficiently

Job Responsibility

Assist healthcare professionals with certification applications, tracking credentials, and submitting required documentation
Respond to inquiries promptly, offering solutions and ensuring a positive customer experience
Collaborate with internal teams to address complex issues and stay informed about policy updates
Maintain accurate records of customer interactions and resolutions using company systems
Educate users on certification eligibility, renewal procedures, and documentation requirements
Escalate unresolved concerns to appropriate departments for further assistance
Develop and contribute to training materials, FAQs, and process improvements to enhance customer support

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Clinical Services Manager

Proclinical is seeking a Clinical Services Manager to join a dynamic team in Lon...

Location

United Kingdom , London

Salary:

Not provided

Proclinical

Expiration Date

Until further notice

Requirements

Bachelor's degree required
Professional credentials or certifications such as Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN) are preferred
Experience in training or managing insulin pump patients is highly desirable
Strong presentation and interpersonal communication skills
Self-motivated, flexible, and able to work independently with minimal supervision
Proven ability to collaborate effectively within a commercial team
Familiarity and credibility within the diabetes community are advantageous
Proficiency in computer systems and tools
Valid driver's license and willingness to travel regularly within the assigned geographic area, including occasional overnight stays

Job Responsibility

Promote the benefits of insulin pump therapy and provide education on product usage to healthcare providers and patients through group or individual sessions
Collaborate with sales, customer care, and managed care teams to achieve sales objectives
Support key accounts and maintain accurate records of interactions in Salesforce
Assign or conduct patient training sessions based on business needs, cost considerations, and timeliness
Deliver product demonstrations to patients and healthcare professionals
Provide field-based feedback to management regarding customer and healthcare provider training
Complete administrative tasks promptly and efficiently
Perform additional duties as required

Fulltime

Clinical Educator II - Travel

The Clinical Educator II – Travel ensures that Sterile Processing staff, both in...

Location

United States , Lexington

Salary:

78200.00 - 101200.00 USD / Year

STERIS

Expiration Date

Until further notice

Requirements

High School Diploma or GED required
5+ years training experience required
5+ years Sterile Processing experience required
CRCST (HSPA) or CSPDT (CBSPD) certification required
CER (HSPA) or CFER (CBSPD) certification required
CIS (HSPA) or CSIS (CBSPD) or CST (NBSTSA) certification required
Must maintain certification by completing 12 Continuing Education Credit Hours each year
Must maintain valid driver’s license, vehicle insurance and be available to operate a vehicle as needed to meet travel requirements
Must be able to travel across the US and pass the Customer’s background and medical standards for credentialing purposes

Job Responsibility

Design and implement comprehensive training plans aligned with facility priorities and individual staff development needs
Collaborate with contracted facilities to ensure every team member is trained to excel at all required competency levels
Assess sterile processing staff performance against policies and standard work—identify gaps and deliver impactful training to close them
Jump into action with new hire orientation and hands-on training, guided by the Education Management Team or operations leadership
Keep training records, education files, and competency documentation organized, accurate, and up to date
Maintain a sharp eye on employee certifications and skill levels in the company database—ensuring alignment with job responsibilities
Be the go-to expert on multi-specialty instrumentation and a trusted resource for SPD staff
Lead re-education efforts and communicate clearly when performance issues arise in the OR or during tray audits
Conduct targeted assessments and deliver training that directly addresses identified deficiencies
Drive continuous learning by delivering in-services at a cadence set by the Education Manager or leadership

What we offer

Bonus participation
Comprehensive and competitive benefits portfolio

Fulltime

Customer Service Representative

We are looking for a skilled and success-driven Customer Service Representative ...

Location

United States , East Lansing

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in customer service, help desk, or administrative roles, preferably in the healthcare or medical field
Knowledge of physician certification processes or medical credentialing is a plus
Exceptional verbal and written communication skills
Strong attention to detail and a proactive approach to problem-solving
Proficiency in Microsoft Office and familiarity with ticketing systems or similar software
Detail-oriented and customer-focused demeanor with a commitment to quality service
Ability to manage multiple tasks effectively in a fast-paced environment
Willingness to adapt and learn about industry-specific processes and requirements

Job Responsibility

Assist healthcare professionals with navigating certification applications, tracking credentials, and submitting necessary documentation
Respond promptly to inquiries, providing clear and accurate information to ensure a positive customer experience
Troubleshoot and resolve issues related to physician certification processes, escalating complex cases when necessary
Collaborate with internal teams to stay informed about policy updates and ensure consistent communication with clients
Maintain detailed records of customer interactions and resolutions in the company’s system
Educate users on eligibility requirements, renewal deadlines, and specific certification procedures
Contribute to the creation of educational materials, including FAQs and training content, to improve customer understanding
Support continuous improvement by identifying opportunities to enhance processes and customer service practices
Ensure compliance with regulatory standards while delivering exceptional assistance to healthcare professionals

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Senior Nutrition Manager

The Nutrition Senior Manager is a lead role in the development of the student me...

Location

United States , Chicago

Salary:

87000.00 - 97000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Previous relevant working experience preferred
Requires a bachelor’s degree at an accredited institution with course work accredited or approved by the appropriate nutrition and dietetics agencies
Must be a Registered Dietitian licensed in the State of Illinois
A minimum of 5-7 years of food service management experience is required
multi-site or K-12 experience is highly preferred
Earn and maintain applicable certifications, registrations, licenses, credentials and continuing education requirements by the appropriate accredited local agencies
Ability to maintain a friendly, efficient, positive customer service attitude toward customers, clients, and co-workers
Ability to maintain a contagious and positive work ethic and inspire others
Ability to lead and execute programs, work effectively with others and manage personnel.
Proficient in Microsoft Office software programs

Job Responsibility

Leads menu planning, pre and post-costing and meal acceptability efforts using existing software programs and in accordance with Aramark guidelines.
In cooperation with OpX departments, plans USDA commodity foods to maximize food cost savings and utilization of client PAL funds.
Manages Nutrition Manager and Nutrition Associate Manager
Collaborates with Procurement, Culinary and other departments to support field operations in all areas of menu execution.
Provides technical expertise for client inquiries.
Provides leadership training and development to Front Line Managers in areas of nutrition.
Maintains dietetic registration and continuing education requirements.
Continues professional growth and development through participation in professional organizations and activities, workshops, and seminars.
Maintain compliance with all requirements of Federal, State, and local regulations and guidelines.
Maintain all records and reports necessary to comply with Aramark, government, and accrediting agency standards.

What we offer

medical, dental, vision, and work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

New

Director of Nursing Emergency Services

The Director of Emergency Services reports directly to the Chief Nursing Officer...

Location

United States , Winston Salem

Salary:

68.20 - 102.30 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Master's degree in Nursing, Health Care Management, or Business Administration
Bachelor's degree in Nursing
Five years in field of Cardiovascular Services or relevant nursing areas
Three years' experience in a management or supervisory position in a tertiary hospital setting
Active licensure as a Registered Nurse (RN) in the State of applicable state required
Certification in administration or clinical specialty within one year of hire
Strong commitment to values of excellence, compassion, innovation, integrity, and collegiality
Excellent communication and presentation skills
Ability to think strategically
Strong analytical ability

Job Responsibility

Exemplifies the Wake Forest Baptist Medical Center (WFBMC) Values and Code of Conduct
Ensures immediate action is taken on any issues identified through a self-assessment or by Legal Services or Corporate Compliance
Demonstrates leadership in the areas of: Clinical Competence in specialty assigned Nursing practice standards Human Resources Financial Management Planning Directing Continuous quality improvement Institutional support and representation Customer service
Assures a culture of safety in the Medical Center for patients, self, co-workers, and facility
Evaluates the quality and effectiveness of evidence-based nursing practice to ensure optimal patient outcomes
Assumes responsibility for the Care Delivery Model and patient care outcomes
Identifies quality metrics for defined patient care area and formulates action plans for improvement
Supports outcome measurement and evidence-based practice through participation in national benchmarking programs
Participates in and supports ACC, STS, and other registries, program accreditations, pay for performance initiatives, and payer directed centers of excellence programs
Forecasts future equipment, space, and staff resource need

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

Certifications & Credential Manager, Customer Education

Harvey

Location:
United States , New York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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Certifications & Credential Manager, Customer Education

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Job Description:

Job Responsibility:

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Job Posted:February 18, 2026

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