Certification Officer Job at Brook-St Hiredonline (Southampton)

Job Description

Job Title: Certification Officer (Temporary Contract) Location: Southampton (On-site) Hours: Full-time, 37 hours per week (Monday to Friday) Contract: Temporary until end of June 2023 (with potential extension) Working Pattern: 7.4 hours per day, start time between 8:00am-9:00am (dependent on business needs) About the Role Brook Street is currently recruiting for a Certification Officer to join a Civil Service client based in Southampton. This is an excellent opportunity for someone looking to begin a career within the Civil Service, particularly if you have strong organisational skills, attention to detail, and an interest in the maritime sector. The role sits within the Seafarer Services branch, which is responsible for the certification of seafarers-essentially providing the licences required to work at sea. You will play a key role in assessing applications and ensuring all certifications meet regulatory standards, while delivering a high level of customer service. No prior maritime experience is required, as full training will be provided.

Job Responsibility

Review and assess physical and digital documentation submitted by seafarers, ensuring eligibility against regulatory criteria and service level agreements
Process applications for examinations, requesting further information where necessary
Assess and issue Certificates of Competency and Flag State Endorsements to eligible applicants
Communicate with applicants via email to request additional information or explain unsuccessful applications
Handle telephone and email enquiries from seafarers, maritime colleges, and shipping companies
Maintain accurate records by processing incoming mail and updating tracking systems, databases, and spreadsheets
Support administrative tasks, including branch projects, customer service initiatives, and process improvements
Deliver a high standard of customer service at all times

Requirements

Highly motivated, enthusiastic, and eager to learn with a flexible approach to work
Strong attention to detail with experience handling data accurately
Proficient in Microsoft Office, particularly Outlook and Excel
Experience communicating with customers or stakeholders via phone and email
Excellent organisational and time management skills, with the ability to prioritise workloads and meet deadlines
Strong written and verbal communication skills
Able to present information clearly, confidently, and professionally

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Certification Officer

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