Centre Operations Manager

• Day-to-day management of the NCCHT building and its specialist Testbed Centre
• Ensure the building operates smoothly, overseeing access, safety, maintenance coordination and the overall experience of colleagues, tenants and visitors
• Maintain a well-managed, safe and welcoming environment
• Technical leadership of the Testbed Centre
• Ensure the Testbed is fully prepared for use, that audio-visual systems function reliably, and that users feel supported
• Play a key role in safeguarding the data generated within the Testbed, ensuring that recordings, consent processes and data handling meet the highest standards of safety, privacy and Information Governance

• Degree/ Level 6 qualification or below experience
• Evidence of continued personal development
• Project Management Qualification (PRINCE2) or equivalent
• Experience coordinating events, demonstrations or workshops involving AV and technical setup
• Experience working with external partners, tenants or stakeholders in a customer-facing capacity
• Experience managing or maintaining specialist facilities, laboratories, simulation spaces or similar environments
• Experience of overseeing and training colleagues, including coaching and supporting with workload allocation
• Knowledge of simulation technologies and how AV integrates with simulation workflows
• Understanding of data protection, consent processes, secure data handling and recording governance
• Ability to diagnose and resolve AV and simulation system faults
• Ability to deliver high-quality user support, training and guidance
• Strong relationship-building skills with partners, tenants and stakeholders
• Ability to use Microsoft Office 365 applications and audio visual technology
• Ability to oversee initiatives, track progress, and ensure timely delivery of objectives
• Knowledge of workplace safety regulations, and experience of creating risk assessments
• Excellent communication skills, able to explain technical concepts clearly to non-technical users
• Strong attention to detail with the ability to organise and problem solve
• Committed to colleague development, wellbeing, and fostering a positive work culture
• Committed to continuous improvement, resource optimisation, and long-term planning
• Forward thinking and tech-savvy, with a positive attitude towards change, involvement and improvement

Experience of managing Audio-Visual technology including editing, downloading and setting up multi camera spaces

• Generous annual leave and pension schemes
• Health and wellbeing programmes
• Exclusive discounts