Centre Operations Assistant Job at Social Value Portal Ltd (Reading)

Job Description

Reporting to the General Manager you will be responsible for delivering world class customer experience and support the General Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes. The Centre Operations Assistant will also support the General Manager by carrying out ad hoc duties.

Job Responsibility

Deliver outstanding service experience to all stakeholders
Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal
Proactively seek feedback and resolve customers queries at first touch
Build relationships with customers through regular communication to ensure capture of any upselling opportunities
Manage centre standards to the highest level
Conduct pre-event inspections of all meeting rooms and show offices prior to a customer viewing or meeting room booking
Oversee customer move ins smoothly and in line with customer requirements
Ad hoc duties as and when required by the General Manager
Identify and upselling the services
To have a comprehensive understanding and ensure compliance with the health and safety policy and processes
Complete all iAuditor checks and resolve any issues within acceptable timeframes
Management of the accident book and the reporting of all incidents, accidents and near misses. Compliance with RIDDOR
Review and update as necessary the emergency evacuation procedures
Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users
Ensure all building related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner
Arranging all annual mandatory H&S requirements for the centre and ensure certification is uploaded to the property portal in a timely manner
Strict monitoring of contractors to ensure their working practices are in line with our policies and processes
General administration and coordinating of contractors for planned works
Ensure the centre operates in line with company policies, procedures and processes
Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements
Escalate identified issues and risks to the General Manager
Working with the General Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation.
Validating customer identification to ensure adherence to AMLR policy
Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy
Complete all mandatory training modules annually

Requirements

Previous customer service experience is essential
Minimum Grade C in English and Maths (or equivalent)
Confident user of Microsoft office 365 (Word, Excel and Outlook)
Fire Marshal (Training provided)
First Aid at Work Certificate (Training Provided)
Planning and organising
Building relationships
Excellent communicator
Resilient and embraces change
Team player

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Centre Operations Assistant

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