Centre Leader Job at Compass Associates (Leeds)

Data Centre Team Leader

The Data Centre Team Leader is a key position in managing and providing support ...

Location

United Kingdom , North Acton

Salary:

42000.00 - 45000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Relevant experience working in banking IT environment
Relevant experience working in a Data Centre Moves Adds and Changes environment (IT Hardware deployment)
Extensive knowledge/ experience in structured cabling installation, fault finding and testing with fluke test equipment
Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
Excellent MS Office Suite experience (Outlook, Excel, Word etc)
Self-starter, organised, detailed-oriented and ability to work independently as well as part of a team
Prioritisation skills and multitasking ability
Ability to work under pressure
Expert knowledge of Asset Management Systems
Expert knowledge of Ticketing Systems

Job Responsibility

Device provisioning and change execution
Building equipment racks, copper & fibre patching, SFP module installations and complete hardware installations for new server deployments, ensuring adherence to documented procedures
Connectivity testing for all installations (end-device patching)
Change record ownership for new installs and server move activities
Assist with all facets of build process including shipping and receiving, identification of incompatibility and work around solutions
Assisting in routine changes using the IDRAC / MGMT port for some changes (IP's, gateway, ports, etc.) and server relocations within and across the data centres
Swap out small, racked network devices
Decommissions & disposals
Approve change record for phase 1 (cool off) & 2 (physical) changes
Remove equipment to secure store area

Fulltime

Contact Centre Team Leader

This is an exciting time to join our newly created Contact Centre, designed to d...

Location

United Kingdom , Liverpool

Salary:

32000.00 GBP / Year

Sureserve

Expiration Date

Until further notice

Requirements

Proven experience managing teams in a fast-paced contact centre environment, ideally within customer focused or social housing setting
Strong people-management and coaching abilities, with experience developing team performance
Experience with CRM systems (desirable)
Demonstrable success in achieving KPIs, service levels and operational targets
Confident handling escalated or complex customer queries
Highly organised, with the ability to prioritise workload and manage resources effectively
Competent in using contact centre systems, reporting tools and performance dashboards
Excellent communication, problem-solving and decision-making skills with a commitment to delivering a high-quality service
Be available for occasional weekend coverage/support

Job Responsibility

Oversee the day-to-day management of a team of Contact Centre Advisors, ensuring the consistent delivery of high-quality services
Lead performance management activities, using data to track KPIs such as service levels, response times and customer satisfaction
Conduct regular 1:1s and team huddles to support skills development, address performance gaps and reinforce high standards
Carry out quality checks across calls, emails, and digital channels, providing constructive feedback and identifying training needs
Manage escalated or complex customer queries, ensuring timely, accurate resolutions to that support positive outcomes for residents and partners
Support the onboarding, training, and ongoing development of team members, ensuring knowledge of services, processes and compliance requirements remains up to date
Analyse performance and quality trends to identify opportunities for process improvement within the newly established centre
Support with contract mobilization and be involved with end-to-end recruitment activity for Contact Centre Advisors, including workforce planning, shortlisting, interviewing, and selection
Work collaboratively with housing officers, repairs teams, income officers, and external contractors to ensure seamless service delivery

What we offer

Contributory pension scheme
Life assurance
20 days + Bank holidays (service based increasing holiday scheme)
Enhanced maternity, paternity, adoption leave and other family friendly policies
Sureserve Benefits Hub, accessing over 1000 retail discounts
Virtual GP service, available for employees and immediate family
Employee Assistance Programme (EAP)
Bike2Work Scheme
EV Car Scheme
Employee engagement events and “Employee Voice” programmes

Fulltime

Call Centre Team Leader

This role focuses on achieving KPIs and SLAs for inbound and outbound calls, pri...

Location

United Kingdom , Elland

Salary:

27718.00 GBP / Year

Sureserve

Expiration Date

Until further notice

Requirements

Minimum of 3-5 years of experience in dispatching, logistics, or a similar role, with at least 1-2 years in a supervisory or leadership position.
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Proficiency in using dispatch software, GPS systems, and other relevant technology.
Strong organizational and multitasking skills.
Ability to remain calm and make decisions under pressure.
Analytical skills to assess performance metrics and implement improvements.
Knowledge of transportation regulations and safety standards.

Job Responsibility

Lead and mentor the Call Centre Team, handling scheduling, task allocation, and performance monitoring to maintain productivity and morale.
Oversee call center activities, ensuring efficiency and adherence to company policies and client requirements.
Facilitate seamless coordination by maintaining clear communication with dispatchers, engineers, clients, and departments.
Track KPIs, identify improvement areas, and implement strategies to boost efficiency.
Resolve operational challenges by coordinating resources and personnel effectively.
Maintain accurate records for quality assurance, reporting, and compliance.
Provide ongoing training to enhance team skills and performance.
Handle escalations professionally to ensure high customer satisfaction.
Ensure activities align with company policies, safety standards, and legal requirements.

What we offer

Competitive salary
Contributory Pension scheme
Life assurance
29 days annual leave inclusive of bank holidays
Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave
Sureserve Benefits Hub, accessing over 1000’s retail discounts
Virtual GP service, 24/7, 365 days, available for employees and your immediate family
Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
Bike2Work scheme

Data Centre Team Leader

The Data Centre Team Leader is a key position in managing and providing support ...

Location

United Kingdom , North Acton

Salary:

42000.00 - 45000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Relevant experience working in banking IT environment
Relevant experience working in a Data Centre Moves Adds and Changes environment (IT Hardware deployment)
Extensive knowledge/ experience in structured cabling installation, fault finding and testing with fluke test equipment
Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
Excellent MS Office Suite experience (Outlook, Excel, Word etc)
Self-starter, organised, detailed-oriented and ability to work independently as well as part of a team
Prioritisation skills and multitasking ability
Ability to work under pressure
Expert knowledge of Asset Management Systems
Expert knowledge of Ticketing Systems

Job Responsibility

Device provisioning and change execution
Decommissions & disposals
Break/ fix & monitoring
Records and reporting
Third party chaperone

Contact Centre Team Leader

As a Team Leader in Client Support, you’ll be right at the heart of how we deliv...

Location

United Kingdom , Crewe

Salary:

28652.53 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

You’re an experienced people leader who enjoys coaching, developing and motivating others
You’re confident managing performance, attendance and conduct in a fair, consistent and supportive way
You have a strong eye for detail and take pride in quality, accuracy and compliance
You’re comfortable working with SLAs and understand what it takes to consistently meet (and exceed) them
You’re organised and confident juggling priorities, workloads and deadlines
You handle escalations calmly and take ownership of resolving issues end‑to‑end
You maintain strong knowledge of systems, tools and processes so you can confidently support your team
You’re motivated by continuous improvement and helping your team grow in confidence, accuracy and productivity.

Job Responsibility

Leading and supporting a team of advisors across administrative tasks, email handling and telephone contacts, helping them consistently deliver their best work
Coaching advisors through regular 1:1s, performance reviews and ongoing development conversations
Creating a motivated, high‑performing team environment where people feel valued, supported and clear on expectations
Managing attendance and conduct in line with AO policies, always taking a fair and people‑first approach
Carrying out regular quality checks to ensure written communication, administration and data accuracy meet AO standards
Ensuring full process compliance so all work is consistent, efficient and customer‑ready
Owning daily work allocation to keep priorities clear, workloads balanced and SLAs on track
Managing escalations involving complex admin issues or errors, resolving them calmly, clearly and efficiently
Driving continuous improvement in accuracy, productivity and overall team delivery
Embedding a culture where ownership, quality and SLA performance matter every day.

What we offer

33 days holiday
At least 5% contribution pension scheme
Enhanced Maternity, Paternity and Adoption Packages
Make a difference day (x2 fully paid charity days a year)
Gain exclusive ticket access to AO Arena, Sales Sharks, and Manchester Thunder.

Fulltime

Data Centre Team Leader

ONNEC Group are a leading independent technology partner and global integrator, ...

Location

United Kingdom , London

Salary:

42000.00 - 45000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Relevant experience working in banking IT environment
Relevant experience working in a Data Centre Moves Adds and Changes environment (IT Hardware deployment)
Extensive knowledge/ experience in structured cabling installation, fault finding and testing with fluke test equipment
Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
Excellent MS Office Suite experience (Outlook, Excel, Word etc)
Self-starter, organised, detailed-oriented and ability to work independently as well as part of a team
Prioritisation skills and multitasking ability
Ability to work under pressure
Expert knowledge of Asset Management Systems
Expert knowledge of Ticketing Systems

Job Responsibility

Building equipment racks, copper & fibre patching, SFP module installations and complete hardware installations for new server deployments, ensuring adherence to documented procedures
Connectivity testing for all installations (end-device patching)
Change record ownership for new installs and server move activities
Assist with all facets of build process including shipping and receiving, identification of incompatibility and work around solutions
Assisting in routine changes using the IDRAC / MGMT port for some changes (IP's, gateway, ports, etc.) and server relocations within and across the data centres
Swap out small, racked network devices
Approve change record for phase 1 (cool off) & 2 (physical) changes
Remove equipment to secure store area
Arrange and manage asset disposal process as documented in central system
Responding to break/fix incidents

Fulltime

Security Resource Centre, Team Leader

Snowbit is a cybersecurity technology innovator with a vision to empower organiz...

Location

India , Gurugram

Salary:

Not provided

Coralogix

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science/Engineering, Electrical Engineering or related domain certifications
5+ years experience in customer-facing operations roles with SOC/MDR teams handling multiple customers preferably in the cyber security/network security domains
1+ years of experience in leading a large team of security analysts
Experience in or knowledge of cybersecurity assessments and incident management
Experience with security solutions such as SOC, MDR, SIEM, SOAR, WAF, IPS, DAM, etc.
Understanding the cyber-security landscape including common threats and attack scenarios
Experience with monitoring, ticketing, and CRM tools
Strong team player with high availability for a 24x7x365 operation
Strong communication skills including high proficiency in English
Ability to deal with multiple customer profiles and personalities

Job Responsibility

Effectively manage multiple high-priority tasks, including critical incidents and escalations
Lead and mentor a team of skilled security analysts, fostering professional growth and collaboration
Oversee daily operations, including customer onboarding, sync calls, hiring, training, escalations, performance reviews, and one-on-one meetings
Develop a deep understanding of the Snowbit security offering, as well as customer cloud environments and security deployments
Supervise the triage and analysis of security assessments, ensuring timely investigation and resolution of security incidents
Engage with customers on alerts, remediation strategies, and incident response using playbook-driven solutions
Escalate complex cases to the Security Research Group when necessary
Serve as the primary escalation point for customer incidents, ensuring swift resolution of tickets and maintaining a high standard of service
Collaborate closely with cross-functional teams, including Customer Success Management (CSM), Security Research, Incident Response, and Product, to enhance security operations and refine the Snowbit offering
Share insights, best practices, and knowledge within the team, ensuring internal documentation and databases are consistently updated

What we offer

competitive base pay
participation in the employee equity plan (stock options)
health coverage
life insurance
generous time away from work
Courses for the enrichment and advancement of employees

Fulltime

Data Centre Team Leader

The Data Centre Team Leader is a key position in managing and providing support ...

Location

United Kingdom , North Acton

Salary:

42000.00 - 45000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Relevant experience working in banking IT environment
Relevant experience working in a Data Centre Moves Adds and Changes environment (IT Hardware deployment)
Extensive knowledge/ experience in structured cabling installation, fault finding and testing with fluke test equipment
Thorough knowledge of structured cabling standards and cable types (FTP,UTP & Optical Fibre)
Excellent MS Office Suite experience (Outlook, Excel, Word etc)
Self-starter, organised, detailed-oriented and ability to work independently as well as part of a team
Prioritisation skills and multitasking ability
Ability to work under pressure
Expert knowledge of Asset Management Systems
Expert knowledge of Ticketing Systems

Job Responsibility

Device provisioning and change execution: Building equipment racks, copper & fibre patching, SFP module installations and complete hardware installations for new server deployments, ensuring adherence to documented procedures
Connectivity testing for all installations (end-device patching)
Change record ownership for new installs and server move activities
Assist with all facets of build process including shipping and receiving, identification of incompatibility and work around solutions
Assisting in routine changes using the IDRAC / MGMT port for some changes (IP's, gateway, ports, etc.) and server relocations within and across the data centres
Swap out small, racked network devices
Decommissions & disposals: Approve change record for phase 1 (cool off) & 2 (physical) changes
Remove equipment to secure store area
Arrange and manage asset disposal process as documented in central system
Break/ fix & monitoring: Responding to break/fix incidents

Fulltime

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Centre Leader

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