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As Centre Experience & Commercial Manager, you will take full ownership of a flagship centre’s performance. This is a senior, hands-on leadership role combining commercial accountability, people leadership, and operational excellence. You’ll be responsible for delivering exceptional customer experiences while driving revenue growth across coworking memberships and meetings & events, ensuring budgets and KPIs are consistently exceeded.
Job Responsibility:
Full ownership of centre budgets, KPIs, and commercial results
Driving revenue from coworking memberships and meetings & events
Forecasting, cost control, and P&L management
Identifying and maximising new income opportunities across all non-office products
Ensuring the smooth, professional day-to-day operation of the centre
Maintaining exceptional standards of service, presentation, and hospitality
Acting as the senior escalation point for customer issues
Overseeing seamless onboarding, move-ins, and customer transitions
Continuously improving processes, efficiency, and service delivery
Leading, motivating, and developing on-site teams
Creating a high-performance, customer-first culture
Managing recruitment, performance, development, and engagement
Ensuring appropriate staffing levels to meet commercial and operational demand
Managing suppliers, repairs, maintenance, and minor works
Ensuring full compliance with health & safety, GDPR, AML, and company policies
Overseeing audits, inspections, and statutory requirements
Embedding ESG, governance, and quality standards at site level
Requirements:
Proven experience in flexible workspace, hospitality, meetings & events, or similar environments
Strong commercial and revenue-driving experience with P&L exposure
Excellent stakeholder management and communication skills
A proactive, solutions-focused mindset and strong attention to detail
Confidence working autonomously while collaborating cross-functionally