This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Building and managing relationships with a portfolio of CIPD study centres and accredited providers, helping them achieve strong performance, growth and learner outcomes
Using data and insight to monitor centre performance, identify risks and opportunities, and support centres to meet quality, commercial and operational benchmarks
Developing and delivering account plans that drive registration growth, learner engagement and CIPD membership uptake
Supporting centres throughout their lifecycle, including onboarding new centres, delivering training and helping users make the most of CIPD systems, platforms and resources
Reviewing centre approval applications and changes to existing approvals, making recommendations and ensuring compliance with CIPD standards
Providing operational, technical and assessment-related guidance to centres, ensuring a high-quality and consistent learner experience
Identifying opportunities to improve processes, systems and ways of working to enhance efficiency and the experience of centres and learners
Working collaboratively with colleagues across CIPD to share market insight, support strategic initiatives and strengthen centre engagement
Managing risks related to qualifications, assessments and centre operations, ensuring issues are identified and addressed appropriately
Representing CIPD at events, conferences and networking opportunities to promote CIPD qualifications, accreditation and centre partnerships
Keeping up to date with developments in education, qualifications, learning and development, and using insights to support continuous improvement.
Requirements
Proven experience in client relationship management, account management or stakeholder engagement, ideally within the education, professional qualifications or accreditation sector
Strong analytical skills, with the ability to interpret performance data, identify trends and make evidence-based recommendations
Understanding of educational frameworks and regulatory requirements, such as Ofqual, or the ability to quickly develop expertise in qualifications and accreditation
Experience identifying and managing operational, quality or compliance risks, with the ability to implement effective solutions
Strong project coordination and change management skills, with experience working across multiple stakeholders and priorities
Excellent communication and relationship-building skills, with the ability to influence and collaborate with both internal and external stakeholders
Highly organized, with the ability to manage competing priorities, meet deadlines and maintain attention to detail in a fast-paced environment
A proactive and customer-focused approach, with a track record of identifying opportunities for improvement and implementing positive change
Strong problem-solving skills, with the ability to balance strategic thinking with operational delivery
Experience using CRM systems and reporting tools to manage relationships, monitor performance and support decision-making.
What we offer
28 days' annual leave (with the option to buy and sell)
Personal development allowance
Access to an award-winning pension scheme
Cashback health scheme
Enhanced parental leave
Fertility and family-forming support
Support for colleagues with caring responsibilities