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Centre Development Executive

United Kingdom, Wimbledon Employment contract 34000.00 - 38000.00 GBP / Year · Job Posted June 15, 2026
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Job Responsibility

  • Building and managing relationships with a portfolio of CIPD study centres and accredited providers, helping them achieve strong performance, growth and learner outcomes
  • Using data and insight to monitor centre performance, identify risks and opportunities, and support centres to meet quality, commercial and operational benchmarks
  • Developing and delivering account plans that drive registration growth, learner engagement and CIPD membership uptake
  • Supporting centres throughout their lifecycle, including onboarding new centres, delivering training and helping users make the most of CIPD systems, platforms and resources
  • Reviewing centre approval applications and changes to existing approvals, making recommendations and ensuring compliance with CIPD standards
  • Providing operational, technical and assessment-related guidance to centres, ensuring a high-quality and consistent learner experience
  • Identifying opportunities to improve processes, systems and ways of working to enhance efficiency and the experience of centres and learners
  • Working collaboratively with colleagues across CIPD to share market insight, support strategic initiatives and strengthen centre engagement
  • Managing risks related to qualifications, assessments and centre operations, ensuring issues are identified and addressed appropriately
  • Representing CIPD at events, conferences and networking opportunities to promote CIPD qualifications, accreditation and centre partnerships
  • Keeping up to date with developments in education, qualifications, learning and development, and using insights to support continuous improvement.

Requirements

  • Proven experience in client relationship management, account management or stakeholder engagement, ideally within the education, professional qualifications or accreditation sector
  • Strong analytical skills, with the ability to interpret performance data, identify trends and make evidence-based recommendations
  • Understanding of educational frameworks and regulatory requirements, such as Ofqual, or the ability to quickly develop expertise in qualifications and accreditation
  • Experience identifying and managing operational, quality or compliance risks, with the ability to implement effective solutions
  • Strong project coordination and change management skills, with experience working across multiple stakeholders and priorities
  • Excellent communication and relationship-building skills, with the ability to influence and collaborate with both internal and external stakeholders
  • Highly organized, with the ability to manage competing priorities, meet deadlines and maintain attention to detail in a fast-paced environment
  • A proactive and customer-focused approach, with a track record of identifying opportunities for improvement and implementing positive change
  • Strong problem-solving skills, with the ability to balance strategic thinking with operational delivery
  • Experience using CRM systems and reporting tools to manage relationships, monitor performance and support decision-making.

What we offer

  • 28 days' annual leave (with the option to buy and sell)
  • Personal development allowance
  • Access to an award-winning pension scheme
  • Cashback health scheme
  • Enhanced parental leave
  • Fertility and family-forming support
  • Support for colleagues with caring responsibilities

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