Centre Administrator Job at JLL (Feltham)

Job Description

Join JLL at an Exciting Mixed-Use Property! We are seeking an organised and experienced Centre Administrator to join our team at the vibrant mixed-use property. This is a fantastic opportunity to make a real impact, ensuring smooth operations and a positive experience for users and tenants alike.

Job Responsibility

Act as an ambassador for JLL and The Centre, serving as Receptionist and First Line Host in the Management Suite Reception Area
Forge positive relationships with Occupiers, Contractors, the wider community, and the Client
Maintain a welcoming and professional reception area, ensuring high standards of cleanliness and presentation
Provide refreshments for visitors and catering for meetings
Vet and screen calls and visitors to the Centre Management Office
Handle enquiries professionally via phone, in person and email
Book in contractors on Touchpoint system
Provide administrative and receptionist support to the Centre Manager, Operations Manager and Security
Draft correspondence, collate and present data for reports and records
Ensure IT and communication equipment is in working order
Coordinate and issue dates for Centre Management team meetings and Occupier meetings, take minutes, and circulate them promptly
Book and track concessions and events, liaising with the concessions booking company to manage bookings and drive commercial income
Arrange for invoices to be raised and ensure accurate tracking of bookings
Assist with the Centre’s advertising, marketing, and events, including coordinate and implement website updates and content changes
Collect weekly media from Occupiers and manage releases across social media channels
Process, code and check invoices
Assist with managing complex service charge budgets, end-of-year reconciliations and gather information to support budget setting
Issue purchase orders, manage income and expenditure trackers ensuring tracking of forecast expenditure
Handle accounts queries
Maintain databases, ensuring accuracy and up-to-date records
Arrange utility and business rates transfers, assist with utility negotiations and queries, and submit readings
Book and coordinate Health and Safety inspections
Process and close insurance claims, including collating required information
Conduct stock checks to ensure adequate levels of office and kitchen supplies
Assist with obtaining occupier trade feedback
Attend training and development courses as required
Undertake any other duties necessary to fulfil and support the operational requirements of the Centre Management Office and The Centre as a whole

Requirements

Minimum of two years’ financial administration experience, including processing invoices, tracking expenditure in preparation for supporting budget and reconciliation activity
Basic understanding of schedules and coding within financial or operational systems
Professional front‑of‑house presence, demonstrating confidence, polish and the ability to maintain a welcoming reception environment
Advanced and clear communication skills, handling enquiries and visitor screening with diplomacy across phone, email and in‑person interactions, strong attention to detail and organisational capability
Proven administrative strength, supporting managers, preparing documentation and reports to a high standard and accurately tracking and updating information in a timely manner
Strong stakeholder engagement, building positive relationships and gathering occupier feedback to support community and operational standards
Proficient in Microsoft Office Suite, with the ability and willingness to learn new systems and technology
Self‑starter with strong multitasking ability, able to manage multiple projects under pressure and work effectively both autonomously and as part of a team
Numerical competence, including the ability to calculate figures and percentages and draft clear, well‑presented written correspondence and documents

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