Centralized Operations Reservations (CORE) Agent Job at Four Seasons (Toronto)

Core Agent

About the role Answers and directs internal and external communication in an ef...

Location

United States of America , Atlanta

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Must be able to analyze guest situations and make suggestions that meets and exceeds the guests' expectations of the hotel
Must be fluent in English
Ability to analyze, prioritize, organize and follow up with a strong sense of urgency
Excellent interpersonal and communication skills, in person and by computer and telephone
Strong working knowledge of computers including but not limited to windows and various reservation systems
Skills and Ability to learn and master multiple software systems
Must be organized with the ability to handle multiple tasks
Previous hotel experience in a Reservations, Front Office, Sales and Marketing is preferred
Continuous sitting for majority of the shift

Job Responsibility

Answers and directs internal and external communication in an efficient, courteous and professional manner
Responsible for selling the hotel and providing information to prospective guests
Capture sales from the incoming calls and coordinate details of each reservation to ensure to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
Capture sales for incoming calls related to room, spa, restaurant reservations and in-room dining requests
Accurately coordinate details of each reservation or request
Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
Manage the general reservations and guest communication e-mail inboxes
Accepts and delivers mobile instant messages, wake-up calls, messages and facsimiles in a timely manner
Handle guest complaints in accordance with Four Seasons policy

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounted rates for transit and parking

Fulltime

Reservations Sales Agent

Join the Team at South Seas as a Reservations Sales Agent! Are you a detail-orie...

Location

United States , Captiva

Salary:

20.00 - 23.00 USD / Hour

South Seas

Expiration Date

Until further notice

Requirements

High School Diploma/GED
AND one (1) year of resort operations support experience
OR an equivalent combination of education, training, and experience
Must be proficient in Office 360
be able to keystroke at 50 wpm, without error
Professional In-Home Office Workspace: A dedicated, private area suitable for calls/video with minimal background noise and a neutral background
Hardware/desk setup: Space to accommodate dual monitors plus a desktop computer, external keyboard/mouse, and adequate lighting
Internet: Reliable high-speed service ≥50 Mbps down / ≥10 Mbps up
latency <100 ms
Wired Ethernet strongly preferred

Job Responsibility

Interact with customers, travel agents, and wholesalers via phone, email, or chat to handle reservation inquiries, and assist in booking reservations
Maintain departmental goals which include but are not limited to: Conversion, Revenue, and productivity
Process reservations by email, telephone, fax or central reservation systems referral
Maintains reservations records
prepares and distributes notifications of confirmation
processes advance deposits on reservations
Supply availability, pricing information and booking instructions to wholesalers, and travel partners
Complete daily checklist that includes but not limited to pre-arrival calls, run trace reports and action on them, arrival review/audit, run daily reports, assigning room blocks, cleaning up reservations that come via website, OTA and other channels, manage email inboxes timely and professionally, conduct outbound calls for any hot leads, assist with cleaning up checked out with open balances, entering STR data, etc.
Thorough knowledge of all hotels’ layouts, room locations, room types, as well as hotel services, features, and hours of operation
Be proficient in the PMS reservation system and brand booking engine and reservation processes including taking entering data, cancellations, and data management

What we offer

Low-cost Medical, Dental, Vision Plans
Paid Life Insurance
Short- and Long-Term Disability
Paid Time Off & Holidays
401(k) with 100% match up to 4 percent
Commuter and Company-paid Toll Programs

Fulltime

New

Marketing Manager

We're seeking a Marketing Manager to support a remote out-of-region team. This t...

Location

United States , Plano

Salary:

55.00 - 60.00 USD / Hour

Onward Search

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in marketing, with proven expertise in strategy and budget management
Strong project management skills, capable of handling cross-functional projects from conception to launch
Expertise in digital marketing channels and familiarity with marketing technology tools
Bachelor's degree in Business Administration or a related field
Experience in system-wide health system marketing and demand generation is highly preferred

Job Responsibility

Lead and coordinate marketing, advertising, and campaign activities aligned with business goals
Conduct market research to identify key customer and market needs
Analyze competitive data and customer insights to inform marketing strategies
Develop and execute marketing plans for both new and existing products and services, incorporating digital platforms
Oversee project execution, monitor performance metrics, and report on outcomes, including ROI

What we offer

Medical, Dental, and Vision Insurance
Life Insurance
401(k) Program
Commuter Benefit
eLearning and Ongoing Training
Education Reimbursement

Fulltime

New

Officer-Loss Prevention

Patrol all areas of the property; assist guests with room access. Monitor Closed...

Location

Indonesia , Medan

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Patrol all areas of the property
assist guests with room access
Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
Lock property entrances when required
Conduct daily physical hazard inspections
Respond to accidents, contact EMS or administer first aid/CPR as required
Assist guests/employees during emergency situations
Notify appropriate individuals in the event of accidents, attacks, or other incidents
Defuse guest/employee disturbances
Call for outside assistance if necessary

Fulltime

New

Executive Assistant

We're partnering with our client, a prominent media company, to find a talented ...

Location

United States , New York

Salary:

40.00 - 43.00 USD / Hour

Onward Search

Expiration Date

Until further notice

Requirements

At least 5 years of administrative experience supporting executive-level staff
College degree required
Proven experience managing international travel and complex calendars
Proficiency with Google suite and quick learner of internal systems
Excellent communication skills, emotional intelligence, judgment, and confidentiality

Job Responsibility

Manage and prioritize the executive's calendar, including scheduling appointments and avoiding conflicts
Prepare and organize materials for meetings, ensuring all relevant information is ready in advance
Coordinate logistics for meetings, events, and team activities, including securing venues and arranging catering
Make domestic and international travel arrangements with detailed itineraries
Handle confidential information, process expenses, and support office tasks such as report creation and supply reordering

What we offer

Medical, Dental, and Vision Insurance
Life Insurance
401(k) Program
Commuter Benefit
eLearning and Ongoing Training
Education Reimbursement

Fulltime

New

Account Coordinator, Ads

We're partnering with a leading entertainment company, to find a talented Accoun...

Location

United States , New York

Salary:

50.00 - 55.00 USD / Hour

Onward Search

Expiration Date

Until further notice

Requirements

1-3 years of experience supporting account coordination, sales planning, or account management in digital media, ideally in video advertising
Familiarity with CRM, OMS, and ad serving platforms
Working knowledge of Direct IO, Programmatic Guaranteed, and PMP advertising
Strong organizational skills with keen attention to detail
Good communication skills, both written and verbal, with the ability to manage multiple stakeholders and deadlines

Job Responsibility

Complete and submit internal forms for campaign setup and creative uploads
Manage and track tickets related to campaign operations, invoicing, and billing, ensuring timely resolution
Coordinate asset collection and verify readiness for campaign trafficking before launch
Communicate with clients and teams regarding campaign status, billing, or delivery concerns
Maintain strong working relationships with clients and agency partners to support seamless campaign execution

What we offer

Medical, Dental, and Vision Insurance
Life Insurance
401(k) Program
Commuter Benefit
eLearning and Ongoing Training
Education Reimbursement

Fulltime

New

Housekeeping Inspector

Opportunity for career advancement in a fast-paced, growth-oriented organization...

Location

United States , Sugar Mountain

Salary:

Not provided

Capital Vacations

Expiration Date

Until further notice

Requirements

High School Diploma/GED
Previous hotel-related experience
Strong attention to detail and a high standard of cleanliness
Ability to work in a fast-paced environment with accuracy

Job Responsibility

Enter and prepare room for cleaning
Perform tasks including, but not limited to, dusting, vacuuming, mopping, cleaning bathrooms, removing and remaking beds, cleaning closets, etc. while following the standard operations procedures provided
Replenishing guestroom and bath supplies
Perform rotation cleaning duties (e.g., steam-clean carpets, spring cleaning, super cleaning, etc.) as required
Perform minor maintenance duties such as changing light bulbs, filters, etc.
Anticipate guests’ needs, respond promptly, and acknowledge all guests, maintaining positive guest relations at all times
Is familiar with resort services/features and local attractions/activities to assist guests' inquires
Respond to and resolve guest calls, guest requests, and guest complaints
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
Update the status of rooms cleaned on the assignment sheet

What we offer

Competitive Salary
Paid Time Off and Paid Holidays
Career Growth
Medical/Dental with employer contribuition
Voluntary Life Insurance, Disability, and Aflac Insurance
Company-paid life insurance and long term disability
401 (k) retirement plan
Travel Perks to Resort Locations
Company Perks Program
Medical Insurance

Fulltime

New

Veterinary Surgeon – Independent Practice

Are you a Veterinary Surgeon looking to work within a genuinely independent prac...

Location

United Kingdom , Camden Town

Salary:

50000.00 - 80000.00 GBP / Year

Compass Associates

Expiration Date

Until further notice

Requirements

MRCVS Veterinary Surgeon
Minimum of 18 months’ clinical experience
Confident managing routine cases within a first opinion setting
Comfortable working both independently and as part of a small team
Strong communication skills with a client-focused approach

Job Responsibility

Combining structured consultation time with dedicated periods for case management and clinical follow-up
Working within a first opinion environment seeing a broad mix of routine and medical cases
Managing cases in-house with surgical procedures on-site where appropriate

What we offer

CPD allowance (flexible and open to discussion)
No out-of-hours, Sundays, or bank holidays
Saturdays on rotation
On-site parking
Pension Scheme
Holiday Allowance
Staff Benefits

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Centralized Operations Reservations (CORE) Agent

Job Responsibility

Requirements

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