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As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel, the Core Agent ensures that all communication channels operate flawlessly, including the hotel’s phone and paging system.
Job Responsibility:
Selling the hotel and providing information to prospective guests
Capturing sales from incoming calls
Coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service
Ensuring guests are well looked after from the start
Providing general information about the hotel and assisting callers
Responding to emergencies by connecting the appropriate individuals by phone or radio
Acting as the friendly and courteous voice of Room Service and Housekeeping Team
Requirements:
Excellent communication and problem solving skills
Attention to detail
Ability to multitask
Strong computer literacy
Knowledge of phone operations
High degree of patience
Work with discretion
Outgoing personality
Can-do approach
Open availability and ability to work all shifts including weekends, overnights, and holidays
Smart Serve Certification required
Fluency in reading, writing, and spoken English is required
Willing team player, comfortable with computer systems as well as communicating over the telephone
Nice to have:
1-2 years previous experience as a Telecommunication Operator, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
Previous experience with OPERA PMS is an asset
Additional language a definite asset for career growth
Completion of or currently studying towards a Post Secondary Education in Hospitality or related field
What we offer:
Employee Travel Program that includes complimentary room nights & employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services at each location
Excellent Training and Development opportunities
Educational assistance, access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for line and management employees