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Centralized Operations Reservations Agent

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Four Seasons

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Location:
Canada , Toronto

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

23.92 - 27.91 CAD / Hour
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Job Description:

As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the voice of the hotel, the Core Agent ensures that all communication channels operate flawlessly, including the hotel’s phone and paging system.

Job Responsibility:

  • Selling the hotel and providing information to prospective guests
  • Capturing sales from incoming calls
  • Coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service
  • Ensuring guests are well looked after from the start
  • Providing general information about the hotel and assisting callers
  • Responding to emergencies by connecting the appropriate individuals by phone or radio
  • Acting as the friendly and courteous voice of Room Service and Housekeeping Team

Requirements:

  • Excellent communication and problem solving skills
  • Attention to detail and the ability to multitask
  • Strong computer literacy
  • Knowledge of phone operations
  • High degree of patience and work with discretion
  • Outgoing personality and a can-do approach
  • Open availability and the ability to work all shifts including weekends, overnights, and holidays
  • Smart Serve Certification is required
  • 1-2 years previous experience as a Telecommunication Operator, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
  • Previous experience with OPERA PMS is an asset
  • Fluency in reading, writing, and spoken English is required
  • Additional language a definite asset
  • Completion of Post Secondary Education in Hospitality or related field
  • Willing team player, comfortable with computer systems as well as communicating over the telephone

Nice to have:

  • Previous experience with OPERA PMS
  • Additional language
  • Completion of Post Secondary Education in Hospitality or related field
What we offer:
  • Paid time off, including vacation days, floating days, and sick days
  • Employee Travel Program that includes complimentary room nights & employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services at each location
  • Excellent Training and Development opportunities
  • Educational assistance, access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for line and management employees
  • Complimentary Employee Meals
  • A robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, DPSP/RRSP and paid time off

Additional Information:

Job Posted:
February 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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