Centralised Pharmacy Technician Job at Invicta Health CIC (Birchington)

Job Description

Are you a forward-thinking Pharmacy Technician looking to shape a new model of care? Invicta Health CIC is launching a pioneering Centralised Pharmacy Team to transform how we manage medicines across our East Kent practices. We are looking for a skilled, organised, and proactive Pharmacy Technician to be a founding member of this service. This is not a traditional practice-based role. You will be the at the centre of our pharmacy operations, working to develop a dedicated central hub to drive efficiency and safety at scale. By taking ownership of core administrative and technical function such as discharge reconciliation, prescription queries, and safety audits you will directly release capacity for our practice-level teams to focus on face-to-face patient care. This is your chance to use your expertise to build a robust, resilient service that makes a tangible difference to GP workload and patient safety.

Job Responsibility

Act as the primary centralised point of contact for prescription queries from patients, community pharmacies, and healthcare professionals
Triage queries effectively based on clinical urgency and complexity, resolving routine technical issues independently within scope of competence
Review patient monitoring compliance (e.g., blood tests, BP readings) prior to processing repeat prescription requests
Maintain a comprehensive query log, ensuring 95% of queries are responded to within 24 hours to maintain service continuity
Escalate complex clinical concerns or urgent safety issues to the Clinical Pharmacist or Duty GP in line with agreed protocols
Monitor the centralised Docman workflow daily for incoming hospital discharge summaries and clinic letters
Conduct initial triage of discharge summaries, prioritising based on clinical urgency
Perform accurate medicines reconciliation for routine discharges, updating patient records with medication changes (starts, stops, dosage amendments) under the supervision of the Clinical Pharmacist
Identify and flag potential duplicate therapies, drug interactions, or prescribing errors
Coordinate necessary follow-up actions, such as booking blood test appointments for new medication monitoring
Liaise with patients to explain medication changes and ensure understanding, improving adherence and safety
Process repeat prescription requests for high-risk medicines in accordance with the practices repeat prescribing policy
Verify that all necessary monitoring (e.g., blood results) is up to date and has been reviewed by a clinician
Prepare prescriptions for final clinical sign-off by the Clinical Pharmacist or GP
Proactively coordinate monitoring appointments for patients with overdue tests, issuing short-term supplies where appropriate to ensure continuity of care
Ensure a 72-hour turnaround time for all repeat prescription requests processed by the central team
Support in the monthly running of Quality and Outcomes Framework (QOF) searches for medicines-related indicators
Generate and validate recall lists for patients requiring medication reviews or chronic disease monitoring
Cross-reference recall lists with overdue blood tests to coordinate appointments efficiently, minimising patient attendance
Update clinical systems and monitoring databases with scheduled tests and outcomes to ensure accurate data capture
Track QOF achievement progress against organisational trajectories and distribute actionable recall lists to practice administrative teams
Generate eligible patient lists for Enhanced Services (e.g., flu vaccinations, NHS Health Checks, DOAC monitoring)
Support practice reception teams with appointment coordination to maximise service uptake
Perform accurate data entry for services delivered (e.g., DOAC monitoring review) and generate progress reports for the management team
Coordinate follow-up actions, such as medication initiation protocols following NHS Health Checks
Conduct systematic, organisation-wide searches to identify patients affected by MHRA alerts or high-risk drug safety protocols
Collect and analyse audit data regarding monitoring compliance and medication reviews
Identify patients requiring immediate intervention (e.g., overdue monitoring, abnormal results) and escalate appropriately
Contact patients to arrange overdue monitoring appointments and track the completion of audit actions
Contribute to the preparation of audit reports and support quality improvement initiatives to enhance prescribing safety
Monitor the centralised Docman workflow daily for all pharmacy-related correspondence
Triage and allocate items based on urgency, processing routine administrative items independently
Route complex clinical items to the Clinical Pharmacist for review
Support in supervision of the daily workload of the Prescription Clerks
Undertake staff 1:1, appraisals, and report any concerns to the Centralised Team Lead
To mentor, supervise and develop new and existing staff, ensuring participation in required training
Promote Invicta Health organisational values and behaviour and ensure the Prescription Clerks work toward these and adhere to all policies and procedures
Manage future Centralised Prescription Clerk roles daily and ensure cover in place for annual leave and sickness
To work collaboratively and professionally with colleagues across Invicta Health, building and maintaining relationships
To contribute to the development of services, including processes, templates and principles
To ensure that strict confidentiality is observed at all times, especially when dealing with personal information
To take part in any statutory and mandatory training or other training and development programmes as requested
Any other reasonable duties as directed by your line manager

Requirements

Current GPhC registration
BTEC/NVQ level 3 or equivalent in pharmaceutical sciences
Understand the aims of current healthcare policy and appreciate the implications of this for Clinical Pharmacy in General Practice pilot sites
Able to analyse and interpret prescribing data
Has attention to detail, able to work accurately, identifying errors quickly and easily
Able to effectively manage allocated resources
Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
Able to think analytically
anticipating obstacles and thinking ahead
using analytical techniques to draw logical solutions to problems
Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience
Influencing and negotiating skills
An excellent understanding of data protection and confidentiality issues
Relevant advanced theoretical and practical knowledge of general practice and evidence- based medicine
Knowledge of the principles of medicines optimisation
An appreciation of the NHS agenda and government targets
Awareness of systems to support management of patients in a primary care setting, delivering pharmaceutical input and support in the context of pathways of care and the business of the organisation(s)
Awareness of GP budget- management and funding systems to enable GP clinical pharmacist services to assist delivery of Federation and NHS priorities and requirements for financial balance and quality
Good clinical pharmacy knowledge including terminology
An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for the improvement of prescribing
Knowledge and understanding of pharmacy law and ethics and current legislation
Works effectively independently and as a member of a team
Flexible approach to meet service needs and ensure a stakeholder focused response
Continued commitment to improve skills and ability in new areas of work
Able to undertake the demands of the post with reasonable adjustments if required
Independently mobile to be able to work across several sites and travel to meet with stakeholders
Self-motivated, able to work both independently and collaboratively and possess excellent communication and clinical skills
Applicants must have current UK professional registration

Nice to have

Completion of the CPPE Primary care pharmacy education pathway (PCPEP)
Experience within general practice, particularly working at a PCN/Hub level

What we offer

NHS Pension
Learning and Development opportunities
Progression opportunities
Competitive annual leave entitlement
Incremental pay progression
Flexible working
Approved blue light card provider
Salary Sacrifice Schemes
Company Car Lease Scheme
Employee Assistance Programme

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