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The 3rd Shift Central Station Supervisor oversees the nightly operations of the Central Station, ensuring alarm signals and emergency calls are handled efficiently, accurately, and in accordance with company procedures and industry standards. This role involves supervising a team of Central Station Operators, managing real-time escalations, maintaining shift reports, and ensuring continuous monitoring and response during overnight hours.
Job Responsibility:
Directly supervise all Central Station Operators during the 3rd shift
Provide guidance, coaching, and performance feedback in real-time
Ensure proper shift coverage and handle call-outs or no-shows
Conduct shift briefings and end-of-shift handovers to incoming Senior Alarm Services Specialist
Monitor alarm signals, CCTV, access control systems, and emergency communications
Ensure timely and appropriate response to alarms including burglar, fire, panic, environmental, and medical signals
Manage escalations and assist with high-priority incidents or customer issues
Monitor Driver calls and assist with high priority calls
Take all First Alerts, After Hours Risk Management Call and Disaster calls and send appropriate reports
Ensure team adherence to UL, FM, and other applicable regulations and standards
Audit operator performance for accuracy and compliance
Enforce SOPs and maintain documentation of incidents and shift activities
Prepare nightly shift reports summarizing events, incidents, and operator performance
Document all equipment malfunctions or technical issues encountered during the shift
Maintain accurate logs and ensure data integrity in monitoring systems
Support onboarding and training of new operators on 3rd shift
Conduct periodic refresher training on emergency procedures and system updates
Requirements:
High school diploma or equivalent
associate or bachelor’s degree preferred
Minimum 2 years’ experience in a central station or security operations environment
Strong knowledge of alarm monitoring systems (e.g., Bold, MAS, SureView, etc.)
Excellent communication and leadership skills
Ability to remain calm under pressure and make quick, effective decisions
What we offer:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One