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Monitors all incoming alarm signals received at the proprietary central station. Properly documents all responses for the alarm in the alarm monitoring software. Verifies validity of the alarm and notifies the proper authorities and/or key personnel based on the type of alarm signal. Provides support to overnight route drivers as needed.
Job Responsibility:
Monitors and processes incoming alarm signals
Provides non-peak hour support to route drivers and Risk Management
Works with technicians and installers in the field to verify alarm signals
Notifies the proper authorities and/or key personnel based on the type of alarm signal processed
Performs code changes on alarm panel for each store location as needed
Properly documents all responses for the alarm in the alarm monitoring software
Interacts daily with stores and distribution center personnel to provide support on arming and disarming their alarm systems
Maintains a professional, courteous, and calm attitude when working with store personnel and other employees of O’Reilly Automotive
Maintains the confidentiality of privileged information entrusted or known by virtue of the position held
Requirements:
High school diploma or equivalent
Excellent verbal and written communication skills
Able to type at least 35 words per minute
Strong computer skills (Microsoft Word, Excel, email)
Strong organizational skills, ability to multitask, and detail oriented
Must have a reliable work ethic
Must pass a drug screening
Nice to have:
2-3 years of previous office experience
What we offer:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One