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Central Production and Performance Senior Manager

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Waymo

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Location:
United Kingdom , London

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

88000.00 - 95000.00 GBP / Year
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Job Description:

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver.

Job Responsibility:

  • Local Market Leadership and Partner Support: As an early operations hire in London, ensure our Fleet Operating Partner is well supported by facilitating in-person touchpoints, feedback loops, and internal advocacy to operations and engineering teams to unblock their issues and empower their success
  • Global Daily Operations Monitoring and Support: Actively oversee daily autonomous vehicle operations across all markets in real time. Monitor live operational data to detect and respond to immediate issues impacting AV performance. Investigate the “why” when issues occur, escalating to and collaborating with local teams and global operations for timely intervention and with product / engineering for long term solutions
  • Performance Management & Support: Directly manage performance for global commercial and testing operations, while providing hands-on guidance and real-time coaching to Waymo’s partners and vendors
  • Real-Time Reporting and Communication: Regularly update key stakeholders on team activities, operational status, and any incidents. Ensure accurate and prompt communication with global operations and other teams for effective coordination and rapid response. Manage complex stakeholder relationships across multiple teams, including local operations, systems operations, product development, engineering, and others
  • Safety and Performance Compliance: Actively monitor and enforce Waymo’s safety standards and performance benchmarks. Address deviations promptly to ensure consistent, reliable, and safe operations across all markets. Lead safety / risk audits and partner with safety leads to implement risk-reduction strategies
  • Continuous Improvement Feedback: Proactively generate ideas to drive continuous improvement in daily operations - even if the problem is ambiguous - and take full ownership of the solution. Report recurring issues and recommend potential adjustments to procedures, collaborating with cross-functional teams to enhance operational efficiency

Requirements:

  • Minimum 6 years experience in consulting, technical operations, product operations, technical account management, vendor management / advocacy, or other related roles that blend strong technical know-how with stakeholder engagement to uncover problems and work cross functionally with technical teams to build solutions to those problems
  • Proven strong data-driven decision-making skills and comfort working with relevant technologies for continuous operations
  • Cross functional collaboration experience: ability to hear issues from teams in person, translate those problems into clear problem statements, and work with global engineering teams to resolve those issues
  • Some flexibility in scheduling to ensure business continuity with AMER and EMEA

Nice to have:

  • Bachelor's degree in business, supply chain, operations research, engineering, or other technical / operational studies
  • Experience with working with non-local product / engineering teams (especially in United States)
  • 3+ years experience with real-time operations
  • Experience with autonomous vehicles
  • Multi-lingual
  • Experience overseeing and supporting operational teams, including monitoring performance and ensuring adherence to protocols
  • Experience directly guiding large groups of people in a real-time operational setting, providing clear instructions and ensuring performance and safety standards
What we offer:
  • discretionary annual bonus program
  • equity incentive plan
  • generous Company benefits program
  • top-notch medical, dental and vision insurance
  • mental wellness support
  • gym membership
  • special wellness programs
  • competitive compensation
  • bonus opportunities
  • equity
  • employees provident fund
  • lots of other perks and employee discounts
  • flexibility to work from another location for four weeks per year
  • support an on-site or hybrid work model
  • remote working opportunities
  • paid time off
  • bereavement, sick, and parental leave

Additional Information:

Job Posted:
March 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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