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We are looking for a proactive and detail-oriented Central Operations Specialist to join our Ride-Hailing team in Tallinn. As part of the global Ride-Hailing team, you will work closely with local stakeholders and HQ teams to guarantee smooth operations, ensure efficiency, and strengthen our process automation. This is an exciting opportunity to contribute to shaping the future of ride-hailing across 50+ markets!
Job Responsibility:
Own automation configuration and performance across assigned markets or regions — ensure correct implementation, maintenance, and optimisation in product configurations
Act as the market expert — maintain a deep understanding of automation context, metrics (automation rate, coverage, hard fail rates), and challenges to proactively identify and address issues
Drive and coordinate improvement actions — independently prioritise and mitigate issues, leading corrective measures with local and central teams to ensure timely, effective resolutions
Provide visibility and insights — consolidate and present regional performance and improvement updates in program and domain discussions, keeping stakeholders at all levels informed
Collaborate with and challenge stakeholders — align with local operations and the central product or program teams on priorities, resolve blockers, and constructively challenge assumptions to drive better results
Requirements:
Minimum 3 years of experience in operational data processing and/or understanding and writing process documentation
Proven track record of successfully delivering tasks on time and according to requirement
Experience working with structured data formats such as JSON to validate product configurations
Great communication and collaboration skills with stakeholders across operations and product functions
Strong analytical and problem-solving skills. Detail oriented, organised and independent in nature
Proficiency in project management methodologies and tools
What we offer:
Get a rewarding salary and stock option package that lets you focus on doing your best work
Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days
Take care of your physical and mental health with our wellness perks
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