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Central Operations Specialist

Estonia, Tallinn · Job Posted February 20, 2026
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Job Description

We are looking for a proactive and detail-oriented Central Operations Specialist to join our Ride-Hailing team in Tallinn. As part of the global Ride-Hailing team, you will work closely with local stakeholders and HQ teams to guarantee smooth operations, ensure efficiency, and strengthen our process automation. This is an exciting opportunity to contribute to shaping the future of ride-hailing across 50+ markets!

Job Responsibility

  • Own automation configuration and performance across assigned markets or regions — ensure correct implementation, maintenance, and optimisation in product configurations
  • Act as the market expert — maintain a deep understanding of automation context, metrics (automation rate, coverage, hard fail rates), and challenges to proactively identify and address issues
  • Drive and coordinate improvement actions — independently prioritise and mitigate issues, leading corrective measures with local and central teams to ensure timely, effective resolutions
  • Provide visibility and insights — consolidate and present regional performance and improvement updates in program and domain discussions, keeping stakeholders at all levels informed
  • Collaborate with and challenge stakeholders — align with local operations and the central product or program teams on priorities, resolve blockers, and constructively challenge assumptions to drive better results

Requirements

  • Minimum of 3 years of experience in operational data processing and/or in understanding and writing process documentation
  • Proven track record of delivering tasks on time and in accordance with requirements
  • Experience working with structured data formats such as JSON to validate product configurations (a plus)
  • Strong communication and collaboration skills with stakeholders across operations and product functions
  • Strong analytical and problem-solving skills
  • Detail-oriented, organised, and able to work independently
  • Proficient in project management methodologies and tools
  • Demonstrate a strong sense of ownership

Nice to have

Experience working with structured data formats such as JSON to validate product configurations

What we offer

  • Rewarding salary and stock option package
  • Hybrid model, including at least 12 monthly in-office days
  • Wellness perks to take care of your physical and mental health

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