CrawlJobs Logo

Center Quality Specialist

United States, Fort Pierce · Job Posted December 21, 2025
Apply Position
Job Link Share

Job Description

Essential Job Responsibilities and Duties and Qualifications

Job Responsibility

  • Perform donor record file review
  • Perform equipment quality control review - daily, weekly, monthly, semi-annual and annual
  • Review medical reports and communication
  • Perform reviews of equipment incidents
  • Verification and release of sample shipment
  • Responsible for the inspection and release of incoming supplies
  • Initiate deviation reports as needed
  • Perform Weekly employee observations
  • Assist the Manager of Quality Assurance with compliance of all state and federal regulations, FDA-approved Standard Operating Procedure Manual, Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), Occupational Safety and Health Administration (OSHA), and internal company procedures
  • Reviews the documentation of unsuitable test results and the disposition of the associated units
  • In the absence of the Manager of Center Quality Assurance: Conduct root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product
  • Review of equipment records and donor system information, if applicable, to approve out of service equipment for use
  • Review and approval of deferred donor reinstatement activities
  • Review lookback information
  • Waste shipment review
  • Initiates investigations and reports any supplies that have not met quality specifications and requirements before use
  • Review medical incident reports and documentation

Requirements

  • High school diploma, GED or equivalent required
  • Associates degree preferred or a minimum of (3) three to (6) six months quality or plasma industry experience required
  • Strong verbal and written communication skills
  • Must have above average problem-solving and decision-making abilities
  • Proficiency with computers
  • Must have explicit attention to detail
  • Must have excellent analytical skills, organization skills, and follow-up
  • Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure and technical manuals
  • Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
  • Use hands to handle or feel objects, tools, or controls
  • reach with hands and arms
  • and talk or hear
  • Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
  • Manual dexterity to perform all phases of donor plasmapheresis
  • Ability to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc.
  • Ability to stand for extended periods of time for up to four (4) hours at a time
  • Ability to lift, tug, pull up to fifty (50) pounds

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Center Quality Specialist

8 matching positions

Center Quality Specialist

Essential Job Responsibilities and Duties and Qualifications
Location
Location
United States , Anniston
Salary
Salary:
Not provided
assessfirst.com Logo
Assessfirst
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma, GED or equivalent required
  • Associates degree preferred or a minimum of (3) three to (6) six months quality or plasma industry experience required
  • Strong verbal and written communication skills
  • Must have above average problem-solving and decision-making abilities
  • Proficiency with computers
  • Must have explicit attention to detail
  • Must have excellent analytical skills, organization skills, and follow-up
  • Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure and technical manuals
  • Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
  • Use hands to handle or feel objects, tools, or controls
Job Responsibility
Job Responsibility
  • Perform donor record file review
  • Perform equipment quality control review - daily, weekly, monthly, semi-annual and annual
  • Review medical reports and communication
  • Perform reviews of equipment incidents
  • Verification and release of sample shipment
  • Responsible for the inspection and release of incoming supplies
  • Initiate deviation reports as needed
  • Perform Weekly employee observations
  • Assist the Manager of Quality Assurance with compliance of all state and federal regulations, FDA-approved Standard Operating Procedure Manual, Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), Occupational Safety and Health Administration (OSHA), and internal company procedures
  • Reviews the documentation of unsuitable test results and the disposition of the associated units
  • Fulltime
Read More
Arrow Right

Quality Service Center Specialist

Be the driving force behind seamless quality assurance for a global CMO, where p...
Location
Location
Switzerland , Basel
Salary
Salary:
Not provided
proclinical.com Logo
Proclinical
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Educational background in Biochemistry, Chemistry, Pharmacy, Microbiology, Biotechnology, or a related field
  • Experience working in a regulated environment, preferably within the pharmaceutical industry
  • Strong understanding of quality assurance principles
  • Excellent organizational skills and a critical thinking mindset
  • Proficient interpersonal and communication skills in English.
Job Responsibility
Job Responsibility
  • Manage supplier lifecycle processes, including global vendor change notifications
  • Coordinate effectively with internal teams and external stakeholders to ensure smooth communication
  • Contribute to maintaining high standards of product and service quality
  • Support regulatory compliance efforts and drive continuous improvement initiatives
  • Actively participate as a collaborative team member in a customer-focused environment.
Read More
Arrow Right

Quality Specialist - Contact Center, AU/UK Support

This role plays a critical part in ensuring our patients receive consistently hi...
Location
Location
Philippines , Manila
Salary
Salary:
Not provided
eucalyptus.health Logo
Eucalyptus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 4-5 years of experience in quality control in a fast-paced customer centric environment
  • A strong customer‑centric mindset, with a keen ability to assess tone, empathy, and communication quality
  • Analytical and reporting skills, with experience turning data into clear insights and practical recommendations
  • Strong communication skills, comfortable working with team members at all levels, from frontline specialists to senior stakeholders
  • Experience in quality assurance, process improvement, or customer support operations is a strong advantage
  • Can work in a hybrid set-up (2-3x per week on-site) at our hub in Makati
Job Responsibility
Job Responsibility
  • Audit patient support interactions (email, live chat, calls) through a patient‑first and empathetic lens to ensure quality, tone, and adherence to internal standards
  • Produce weekly QA reports for Team Leads, including quality scores, trends, and clear coaching or training recommendations
  • Analyse QA results and support metrics (e.g. ticket quality, error rates, patient satisfaction) to identify patterns and propose actionable improvements
  • Maintain and optimise macros, templates, and workflows to reflect changes in products, policies, or processes, ensuring content remains accurate, compliant, and scalable
  • Partner with Learning and Knowledge Management to design and deliver training, measuring impact through QA outcomes, knowledge checks, and performance improvements
  • Collaborate weekly with Senior Patient Support Specialists and Process Specialists to identify process gaps, implement automation, and improve turnaround times
  • Capture and share patient insights, sentiment, and quality risks with cross‑functional partners to inform operational, product, and care improvements
What we offer
What we offer
  • Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture
  • Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected
  • Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance
Read More
Arrow Right

Quality Specialist - Plasma Center

Essential Job Responsibilities and Duties and Qualifications
Location
Location
United States , Lake Worth Beach
Salary
Salary:
Not provided
chat3d.ai Logo
Chat3D
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma, GED or equivalent required
  • Associates degree preferred or a minimum of (3) three to (6) six months quality or plasma industry experience required
  • Strong verbal and written communication skills
  • Must have above average problem-solving and decision-making abilities
  • Proficiency with computers
  • Must have explicit attention to detail
  • Must have excellent analytical skills, organization skills, and follow-up
  • Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure and technical manuals
  • Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
  • Use hands to handle or feel objects, tools, or controls
Job Responsibility
Job Responsibility
  • Perform donor record file review
  • Perform equipment quality control review - daily, weekly, monthly, semi-annual and annual
  • Review medical reports and communication
  • Perform reviews of equipment incidents
  • Verification and release of sample shipment
  • Responsible for the inspection and release of incoming supplies
  • Initiate deviation reports as needed
  • Perform Weekly employee observations
  • Assist the Manager of Quality Assurance with compliance of all state and federal regulations, FDA-approved Standard Operating Procedure Manual, Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), Occupational Safety and Health Administration (OSHA), and internal company procedures
  • Reviews the documentation of unsuitable test results and the disposition of the associated units
  • Fulltime
Read More
Arrow Right

Bilingual Quality Assurance Specialist, Contact Center

The Bilingual Quality Assurance Specialist role monitors and evaluates call, ema...
Location
Location
United States , West Roseville
Salary
Salary:
19.50 USD / Hour
goodleap.com Logo
GoodLeap
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Conscientious and focused listening and reading skills with strong attention to detail
  • Analytical and problem-solving skills, and the use of good judgment
  • Ability to identify and provide professionally written actionable feedback
  • Effectively and professionally communicate verbally and in writing, including notation
  • Commitment to supporting the growth and development of evaluated representatives
  • Ability to adapt quickly to changing priorities and environments in a fast-paced setting
  • Effective time management, and the ability to meet targets within a specific timeline
  • Excellent interpersonal, facilitation, and relationship management skills
  • Ability to work independently with general direction and be self-motivated
  • Bilingual Spanish/English required
Job Responsibility
Job Responsibility
  • Perform call, text, and email monitoring for various departments and provide professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience
  • Deliver professionally written reviews, reports, and information as they pertain to various departments and the company’s quality assurance needs
  • Participate in quality calibration and ongoing quality assurance training
  • Assist and back up with other duties, as assigned
  • Fulltime
Read More
Arrow Right

Call Center Specialist

We are looking for a customer-focused and detail-oriented Call Center Specialist...
Location
Location
United States , Bloomington
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous customer service or call center experience preferred
  • Strong verbal and written communication skills
  • Proficiency with Microsoft Office and call management systems
  • Ability to manage multiple tasks in a fast-paced environment
  • Comfortable handling sensitive or confidential information
  • Strong organizational skills and attention to detail
  • Reliable and consistent attendance with a high level of accountability
Job Responsibility
Job Responsibility
  • Answer inbound calls and respond to customer inquiries in a timely manner
  • Provide accurate information regarding services, processes, and account details
  • Resolve customer concerns and escalate more complex issues as needed
  • Document call details and update records in internal systems
  • Follow established scripts and guidelines while maintaining a natural conversation flow
  • Perform data entry and maintain accurate customer information
  • Collaborate with team members and other departments to support customer needs
  • Meet performance metrics related to call quality, efficiency, and customer satisfaction
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training
Read More
Arrow Right

Call Center Specialist

Location
Location
United States , Holyoke
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous call center, customer service, or high-volume phone support experience preferred
  • Strong verbal and written communication skills
  • Excellent problem-solving and listening skills
  • Comfortable navigating multiple systems and entering detailed information accurately
  • Strong attention to detail and organizational skills
  • Ability to work independently and in a fast-paced environment
  • Proficiency with Microsoft Office and customer service software is a plus
Job Responsibility
Job Responsibility
  • Answer incoming calls and respond to customer inquiries in a timely and professional manner
  • Provide accurate information regarding products, services, accounts, or processes
  • Resolve customer concerns and escalate more complex issues as needed
  • Document customer interactions, updates, and outcomes in internal systems
  • Maintain a high level of professionalism and empathy in all communications
  • Meet performance metrics related to call volume, response time, and service quality
  • Collaborate with internal departments to support customer needs and resolve issues efficiently
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Call Center Specialist

We are seeking a detailed oriented, customer-focused Call Center Specialist to j...
Location
Location
United States , Newark
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent required
  • 1+ years of call center, customer service, or related experience preferred
  • Strong verbal communication and active listening skills
  • Ability to type and navigate computer systems efficiently while speaking with customers
  • Proficiency with Microsoft Office and customer service software is a plus
  • Strong problem-solving skills and attention to detail
  • Ability to work on-site in Newark, Delaware
Job Responsibility
Job Responsibility
  • Answer inbound calls and place outbound calls in a timely manner
  • Assist customers with inquiries related to products, services, accounts, orders, or general support
  • Resolve customer issues and escalate more complex concerns to the appropriate department when needed
  • Accurately document customer interactions, updates, and resolutions in the system
  • Maintain a high level of customer service and professionalism during all interactions
  • Meet performance goals related to call quality, response time, and productivity
  • Follow company procedures, scripts, and compliance guidelines when handling customer communications
  • Support team members and contribute to a collaborative call center environment
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life and disability insurance
  • 401(k) plan
  • Free online training
  • Fulltime
Read More
Arrow Right