CrawlJobs Logo

Center Quality Specialist

Assessfirst

Location Icon

Location:
United States, Fort Pierce

Category Icon
Category:
Quality Control

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Essential Job Responsibilities and Duties and Qualifications

Job Responsibility:

  • Perform donor record file review
  • Perform equipment quality control review - daily, weekly, monthly, semi-annual and annual
  • Review medical reports and communication
  • Perform reviews of equipment incidents
  • Verification and release of sample shipment
  • Responsible for the inspection and release of incoming supplies
  • Initiate deviation reports as needed
  • Perform Weekly employee observations
  • Assist the Manager of Quality Assurance with compliance of all state and federal regulations, FDA-approved Standard Operating Procedure Manual, Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), Occupational Safety and Health Administration (OSHA), and internal company procedures
  • Reviews the documentation of unsuitable test results and the disposition of the associated units
  • In the absence of the Manager of Center Quality Assurance: Conduct root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product
  • Review of equipment records and donor system information, if applicable, to approve out of service equipment for use
  • Review and approval of deferred donor reinstatement activities
  • Review lookback information
  • Waste shipment review
  • Initiates investigations and reports any supplies that have not met quality specifications and requirements before use
  • Review medical incident reports and documentation

Requirements:

  • High school diploma, GED or equivalent required
  • Associates degree preferred or a minimum of (3) three to (6) six months quality or plasma industry experience required
  • Strong verbal and written communication skills
  • Must have above average problem-solving and decision-making abilities
  • Proficiency with computers
  • Must have explicit attention to detail
  • Must have excellent analytical skills, organization skills, and follow-up
  • Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure and technical manuals
  • Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
  • Use hands to handle or feel objects, tools, or controls
  • reach with hands and arms
  • and talk or hear
  • Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
  • Manual dexterity to perform all phases of donor plasmapheresis
  • Ability to make and analyze a physical assessment of heart, lung sounds, signs of drug use, etc.
  • Ability to stand for extended periods of time for up to four (4) hours at a time
  • Ability to lift, tug, pull up to fifty (50) pounds

Additional Information:

Job Posted:
December 21, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
View All Jobs In This Company
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Center Quality Specialist

Trainer & Quality Specialist

We are currently looking for a talented Trainer & Quality Specialist to join our...
Location
Location
Greece , Paianias
Salary
Salary:
Not provided
https://www.metlengroup.com Logo
Metlen Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Education or related fields
  • 1+ years of experience in training, quality assurance, telesales team leadership, or a similar role in a B2C call center environment
  • Proficiency in MS Office
  • Experience in reporting
  • Certifications in training or quality management are a plus
  • Familiarity with CRM systems and evaluation tools
  • Strong understanding of training methodologies and quality assurance processes
  • Excellent presentation and communication skills
  • Detail-oriented with strong organizational and multitasking abilities
  • Strong interpersonal skills and the ability to work collaboratively with various teams
Job Responsibility
Job Responsibility
  • Performing quality assurance processes to monitor and evaluate employee performance
  • Providing on-the-job training through call evaluations (B2C) to foster continuous performance improvement and enhance service quality
  • Giving constructive feedback to employees derived from quality assessments and observations
  • Identifying opportunities to enhance training materials, processes, and methodologies based on feedback and industry best practices
  • Collaborating with teams to maintain accurate records of training activities, performance evaluations, and improvement plans
  • Generating reports to communicate training and quality metrics to the team’s management
  • Implementing improvements and adjustments based on feedback and evaluation outcomes
  • Identifying skills gaps and recommending training solutions to enhance employee skills and capabilities
What we offer
What we offer
  • Competitive remuneration package
  • Ticket Restaurant
  • Preferential household electricity plan
  • Group Health Insurance program
  • Pension Plan
  • Fulltime
Read More
Arrow Right

Asset Quality Specialist

As an Asset Quality Specialist at Euro Pool System (EPS), you will play a key ro...
Location
Location
Netherlands , Rijswijk
Salary
Salary:
Not provided
europoolsystem.com Logo
Euro Pool System
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A completed bachelor’s degree in logistics, quality management, or a related field
  • Strong knowledge of production processes and supply chain operations
  • Experience with statistical analysis and MS Excel
  • Excellent communication skills in English (and preferably Dutch)
  • A quality-driven mindset with strong organizational and reporting skills
Job Responsibility
Job Responsibility
  • Developing and implementing quality control procedures
  • Conducting audits at manufacturers and service centers
  • Analyzing trends to proactively address quality issues
  • Writing clear procedures
  • Leading quality audits
  • Supporting the development and testing of new RTIs
What we offer
What we offer
  • A competitive salary and pension scheme
  • 25 vacation days per year based on 40 hours per week
  • A company car
  • Fulltime
Read More
Arrow Right

Quality Assurance Specialist for Contact Centre

We are looking for our next QA specialist for Contact Centre, main activities in...
Location
Location
Mexico , Ciudad de México
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience on Contact Centre: Quality Assurance supervisor or similar
  • 1-3+ years of experience in a Contact Center environment, preferably in a Quality Assurance (QA) or Coaching role
  • Demonstrable prior experience monitoring and evaluating customer interactions (calls, emails, chat)
  • Experience conducting calibration sessions with leadership and training teams is highly desirable
  • Exceptional Attention to Detail: Must be meticulous in evaluating interactions against complex criteria
  • Strong Analytical and Critical Thinking Skills: The ability to be objective and data-driven in assessments
  • Outstanding Communication Skills (Written and Verbal): Essential for delivering clear, constructive, and professional feedback to agents and creating comprehensive reports for management
  • Coaching and Interpersonal Skills: The capacity to deliver feedback empathetically and motivate agents to improve their performance
  • Time Management and Organization: Ability to manage a high volume of monitoring tasks and meet deadlines
  • Problem-Solving: Proactive approach to identifying and proposing solutions for quality or process gaps
Job Responsibility
Job Responsibility
  • Monitor and evaluate agent-customer interactions (calls, emails, chat, etc.) to assess adherence to quality standards, policies, and procedures
  • Conduct call monitoring and scoring using established quality scorecards and evaluation criteria
  • Provide constructive and actionable feedback to contact center agents based on evaluation findings to drive performance improvement
  • Participate in calibration sessions with team leaders and trainers to ensure consistency and objectivity in the evaluation process
  • Analyze quality metrics (e.g., quality scores, Customer Satisfaction (CSAT), First Contact Resolution (FCR)) to identify trends, root causes of issues, and areas for improvement
  • Prepare comprehensive quality reports and performance analyses for management and relevant stakeholders
  • Collaborate with the Training and Coaching teams to develop and recommend targeted training programs based on identified skill and knowledge gaps
  • Assist in the development and maintenance of quality assurance standards, scorecards, and process documentation (SOPs)
  • Ensure agents comply with regulatory requirements and company policies related to customer interactions and data privacy
  • Identify and report systemic operational or process issues that impact customer experience or agent performance
  • Fulltime
Read More
Arrow Right

Call Center Knowledge Management Specialist

In this unique role, you will be collaborating with many partners within the bus...
Location
Location
United States , Baltimore
Salary
Salary:
56778.00 - 82328.25 USD / Year
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of High School diploma, GED, or equivalent education
  • Minimum 3 years of experience working with communication
  • Minimum 2 years in Learning & Development platform/software implementation and utilization
  • Experience presenting and leading in front of local management and global partners
  • Strong consultation and communication skills, especially in written and verbal presentation
  • Strong stakeholder management skills
  • Experience working in a call center in a role that disseminates information internally to ensure all members of the team have accurate information
  • Worked with customers to understand their information in connection to omnichannel shopping experiences
  • Ability to write information in a customer-facing way
  • Passionate about understanding customer behavior and needs, and designing a unique remote experience that exceeds customer expectations
Job Responsibility
Job Responsibility
  • Ensure local translation of knowledge content, assuring cultural relevance, in order to secure accessible knowledge for customers and co-workers
  • Maximize potential and quality of natural language self-serve tools (i.e. Chatbot) to improve effectiveness and quality of service delivered
  • Provide the country Call Center team with internal specific communications, e.g. newsletters, local business plan, in order to ensure involvement and engagement among local co-workers
  • Identify the learning needs for co-workers, together with Quality Specialists, in order to enable continuous learning and development
  • Ensure, in collaboration with People & Culture, and Resolutions and Sales Specialists, local learning design as well as planning and coordinating learning deliveries, in order to enable qualitative and efficient trainings
  • Ensure collaboration with group Customer Knowledge Specialists and country Leadership & Competence to secure that local knowledge base is relevant
  • Review knowledge additions from Sales/Resolutions Specialists in order to secure knowledge standards are followed, leveraging and rewording relevant inputs for use in customer-facing knowledge sources
What we offer
What we offer
  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Fulltime
Read More
Arrow Right

Network Operations Center Specialist

We are seeking a dedicated and detail-oriented Network Operations Center (NOC) S...
Location
Location
Poland , Łódź
Salary
Salary:
Not provided
https://www.bosch.pl/ Logo
Robert Bosch Sp. z o.o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong basic network knowledge (CCNA certification or equivalent knowledge level)
  • Experience in LAN/WLAN/WAN/MAN technologies in Cisco and Aruba vendor space
  • Hands-on troubleshooting experience in networking
  • Strong communication skills and ability to explain complex technical concepts to non-technical users (at least English B2)
  • Need to be a good team player and able to collaborate at all levels
  • Ability to identify problems, take ownership, and deliver high-quality solutions with minimal supervision
  • Experience of Working to ITIL/Agile Standards/Framework.
Job Responsibility
Job Responsibility
  • Process and consult monitoring system alarms with adherence to process/KPIs/SLAs
  • Support resolution of user or system generated incident tickets, collaborate with cross-functional teams to resolve various issues
  • Investigate alerts (SNMP, Syslog, NetFlow), classify impact, and execute Tier-1/2 remediation playbooks within SLA
  • Own and support P1/P2 bridges, coordinate with global teams, and drive issues to RCA using ITIL best practices
  • Log detailed tickets, craft post-mortems, and recommend permanent fixes or automation
  • Work with Service Providers, ensuring they meet their contractual commitments and work with them on Continuous Improvement
  • Review and implement scheduled changes (IOS XE, ArubaOS, AOS-CX)
  • Implement user requests for configuration changes in relation to ACLs/FWs/PBRs
  • Preparation of necessary activities and creation of change requests, presenting activities in various Change Advisory Boards, when required
  • Maintain comprehensive records of issues, resolutions, processes, and best practices
What we offer
What we offer
  • Competitive salary + annual bonus
  • Hybrid work with flexible working hours
  • Referral Bonus Program
  • Copyright costs for IT employees
  • Complex environment of working, professional support and possibility to share knowledge and best practices
  • Ongoing development opportunities in a multinational environment
  • Broad access to professional trainings (incl. language courses), conferences and webinars
  • Private medical care and life insurance
  • Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
  • Prepaid Lunch Card
  • Fulltime
Read More
Arrow Right

Network Operations Center Specialist

We are seeking a dedicated and detail-oriented Network Operations Center (NOC) S...
Location
Location
Poland , Łódź
Salary
Salary:
Not provided
https://www.bosch.pl/ Logo
Robert Bosch Sp. z o.o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong basic network knowledge (CCNA certification or equivalent knowledge level)
  • Experience in LAN/WLAN/WAN/MAN technologies in Cisco and Aruba vendor space
  • Hands-on troubleshooting experience in networking
  • Strong communication skills and ability to explain complex technical concepts to non-technical users (at least English B2)
  • Need to be a good team player and able to collaborate at all levels
  • Ability to identify problems, take ownership, and deliver high-quality solutions with minimal supervision
  • Experience of Working to ITIL/Agile Standards/Framework.
Job Responsibility
Job Responsibility
  • Process and consult monitoring system alarms with adherence to process/KPIs/SLAs
  • Support resolution of user or system generated incident tickets, collaborate with cross-functional teams to resolve various issues
  • Investigate alerts (SNMP, Syslog, NetFlow), classify impact, and execute Tier-1/2 remediation playbooks within SLA
  • Own and support P1/P2 bridges, coordinate with global teams, and drive issues to RCA using ITIL best practices
  • Log detailed tickets, craft post-mortems, and recommend permanent fixes or automation
  • Work with Service Providers, ensuring they meet their contractual commitments and work with them on Continuous Improvement
  • Review and implement scheduled changes (IOS XE, ArubaOS, AOS-CX)
  • Implement user requests for configuration changes in relation to ACLs/FWs/PBRs
  • Preparation of necessary activities and creation of change requests, presenting activities in various Change Advisory Boards, when required
  • Maintain comprehensive records of issues, resolutions, processes, and best practices
What we offer
What we offer
  • Competitive salary + annual bonus
  • Hybrid work with flexible working hours
  • Referral Bonus Program
  • Copyright costs for IT employees
  • Complex environment of working, professional support and possibility to share knowledge and best practices
  • Ongoing development opportunities in a multinational environment
  • Broad access to professional trainings (incl. language courses), conferences and webinars
  • Private medical care and life insurance
  • Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
  • Prepaid Lunch Card
  • Fulltime
Read More
Arrow Right

Network Operations Center Specialist

We are seeking a dedicated and detail-oriented Network Operations Center (NOC) S...
Location
Location
Poland , Łódź
Salary
Salary:
Not provided
https://www.bosch.pl/ Logo
Robert Bosch Sp. z o.o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong basic network knowledge (CCNA certification or equivalent knowledge level)
  • Experience in LAN/WLAN/WAN/MAN technologies in Cisco and Aruba vendor space
  • Hands-on troubleshooting experience in networking
  • Strong communication skills and ability to explain complex technical concepts to non-technical users (at least English B2)
  • Need to be a good team player and able to collaborate at all levels
  • Ability to identify problems, take ownership, and deliver high-quality solutions with minimal supervision
  • Experience of Working to ITIL/Agile Standards/Framework
Job Responsibility
Job Responsibility
  • Monitor & Troubleshoot
  • Incident & Problem Management
  • Change & Configuration
  • Continuous Improvement & Knowledge Sharing
What we offer
What we offer
  • Competitive salary + annual bonus
  • Hybrid work with flexible working hours
  • Referral Bonus Program
  • Copyright costs for IT employees
  • Private medical care and life insurance
  • Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
  • Prepaid Lunch Card
  • Number of benefits for families (for instance summer camps for kids)
  • Non-working day on the 31st of December
  • Fulltime
Read More
Arrow Right

Training Specialist, Customer Care Call Center

The Customer Care Training Specialist is responsible for delivering impactful tr...
Location
Location
United States , Mesa
Salary
Salary:
25.00 - 27.00 USD / Hour
strivepharmacy.com Logo
Strive Compounding Pharmacy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have a current and active Arizona Pharmacy Technician license (not Trainee License)
  • Must have a current and active PTCB or CPhT certification
  • 2+ years of professional experience in Call Center Training, or Quality Operations
  • 2+ years of professional experience with training and motivating adult learners
  • Strong written communication skills and the ability to create clear, comprehensive training materials
  • High attention to detail, strong organizational habits, and the ability to manage multiple and changing priorities
  • Comfort with fast-paced environments, evolving processes, and cross-functional collaboration
  • Experience with tools like HubSpot, Genesys, Slack, LifeFile, Google Workspace, and similar platforms
  • Pharmacy or healthcare experience
Job Responsibility
Job Responsibility
  • Facilitate new hire training sessions (systems, workflows, call handling, soft skills, etc.)
  • Deliver ongoing training such as refreshers, upskilling, and cross-training
  • Develop high-quality training materials including SOPs, job aids, interactive guides, and knowledge articles
  • Maintain the centralized Customer Care training guide and keep all documents version-controlled and up to date
  • Manage onboarding schedules, track trainee progress, and coordinate with supervisors to ensure readiness for live calls
  • Conduct call reviews, QA assessments, and follow-up coaching to support trainee success
  • Identify knowledge gaps and implement solutions such as updated guides, FAQs, workflows, or training modules
  • Collaborate with Customer Care leadership, QA, Pharmacy, Billing, and Technology teams on updates, new processes, and large rollouts (Genesys, HubSpot enhancements, workflow changes, etc.)
  • Support change management by preparing training communications, launch plans, and educational materials
What we offer
What we offer
  • Employer paid healthcare coverage available after 30 days of employment
  • Choice of an FSA/HSA
  • Voucher for new hire scrubs (if applicable)
  • Parental leave
  • 401(k) plan with matching contributions
  • Weekends and holidays off
  • FREE COMPOUNDED MEDS to employees and immediate family members
  • Fulltime
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Ireland Jobs Germany Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy