Center Operations Supervisor, CVS Health

CVS Health

Location:
United States, Tucson

Category:
-

Contract Type:
Employment contract

Salary:

43888.00 - 76500.00 USD / Year

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Job Description:

Center Operations Supervisors direct the daily activities of staff, and assist the Practice Manager in managing operational initiatives to ensure the clinic achieves its performance objectives and delivers safe, high-quality patient care.

Job Responsibility:

Support front desk coverage and contribute to service teamwork
Monitor staff's attendance and absences and identify coverage plans
Monitor provider schedules daily to ensure smooth flow of patient visits
Manage the transportation schedule
Complete daily operational rounds
Monitor outstanding work queues, checklists and other performance indicators
Monitor front desk activities for completion, accuracy and quality
Help maintain the welcome space and community room
Own facilities management
Manage hourly center staff
Support recruitment, hiring, onboarding, retention and performance management
Leverage practice dashboards and reports to identify areas for operational improvement
Structure and facilitate service and clinical team huddles
Engage in service recovery efforts
Champion new initiatives and organizational operating procedures
De-escalate conflict as it arises

Requirements:

2+ years professional experience in a customer service setting
1+ year experience leading a team preferred
Proficient PC skills
Associate's degree required, Bachelor's degree preferred
US work authorization

Nice to have:

An exceptional ability to solve problems and think critically
Strong collaboration skills and demonstrated success working within a team
A flexible and positive attitude
Ability to work in a fast-paced, often ambiguous environment
A proactive and adaptable working style
able to take ownership of tasks

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 27, 2025

Expiration:
January 26, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Center Operations Supervisor